Ashton Drake

Terrible company. I ordered an ornament (1) as a Christmas gift. Paid for it. Item received. No problem.

I just received a 2nd Aston Drake charge on my credit card. After a half hour on the phone, I was able to discern that Ashton Drake has me locked in to an ongoing/recurring collection of items - which I did not order. I am still not confident the recurring charges will stop. Very Suspect Organization. Do not do business with this company!

I ordered a doll that looked nothing like what was advertised. I then ordered a peanuts figurine calendar that ended up costing me over $600! Each figurine was like $50! They broke easily and the number tiles just had stickers which eventually peeled off.

Katie was a Christmas present for my great niece. The doll had minimal hair that did not hold up well. I called them and they are in the process of replacing her
Ashton Drake stands by their products. Thank you.

I purchased one of the silicone dolls for a friend's 15 yr old daughter. One eye lash has already fell off the the other one is about to fall off. Also there is a piece of silicone that has come out near the eye with the lash missing. She has not had it for a month yet. Do not recommend these dolls, especially for the price I paid. Also, on ordering, I requested to make payments, but was charged the full amount in one payment.

Ordered doll dec 21st paid extra too day shipping, 7 days later still no doll, when checked tracking thursday says be delevered saturday, its now monday still no doll. Called customer service they said tracking says be delevered saturday. Told been saying this all week. Offered $20 correct, but now refund for doll have not received. Buyers beware

I bought the God Bless You Little Grace newborn doll and it looks nothing like the doll advertised in the catalogue or on the site. I will not be buying anything else from the Ashton Drake doll company. This company should be shut down for scamming customers.

I ordered "what was supposed to be" a realistic, lifelike infant monkey that is posted by manufacturer, Ashton Drakeas as being made of silicone and vinyl. It's all vinyl. It's garbage and not worth more than 10.00 in my opinion but I paid 140.00 something dollars for this PC of crap for my baby for xmas. The pictures speak for themselves. I posted what they advertised vs what I actually got. Very disappointing. It looked nothing like the pictures or felt nothing like the posted description. Then when I call to get a refund I'm told they have to send a shipping label then I have to wait to receive that then when I get it I have to mail it then wait for them to get it then its 7 to 10 business after that that they'll refund it which will be way after xmas but luckily for me I can dispute through my bank and MD will get my money back the same day. It's funny how it only takes a second for then to charge your card but takes weeks to get a refund. Piece of crap. Don't order from them.

I purchased the Presley doll for a Christmas gift. In early January the arm fell off, I returned it immediately. I was told 3 times that a new doll was being shipped. I never received it. I later sent multiple emails and called the company and finally was told I had to order another doll. The customer service rep told me that I would get a $15 refund card in the mail that I would have to in turn mail back in to get the discount. I got the $15 coupon but for "my next purchase." I finally received a different doll on 4/5/23 (3 months later) and had to pay more and was lied to about the $15 discount. I will never buy from Ashton Drake or Bradford Exchange again. Customer service is terrible! They do not deserve 1 star! Just FYI. This is the first complaint I have ever made, I always try to relate with the business but this has been the most difficult process I have ever dealt with. Please search other options and do not put yourself through this heartache.

What we ordered and what we got weren't the same baby. The one we received looks cheaply made. I could've bought the same thing from a chain store for much less. First pic is what we ordered, second pic is what we got. Second pic, granddaughter already changed the clothes. She is not happy with her baby and is already asking for a new one. Will never order from this company again or recommend them to anybody

Bought a babydoll for my Grandaughter for Christmas. She is completely in love with this doll. I purchased her from a doll store near my home. The day after Christmas she fell from the counter onto carpeting and her leg came off. I was heartbroken for my Grandaughter. I went back to the retailer and she was horrified.stated that Ashton Drake stands behind their dolls and I immediately emailed and called them. The store had no other doll like her or she would have replaced her. Customer service will not replace the doll and told me to go back to the store. The store did not make a defective product. The woman who owns the store is now going to try and repair her for me and will deal with her contact at the company. Will never buy another Ashton Drake Doll.