How would you rate Patpat AU?
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Australia
1 review
0 helpful votes
Follow Nadia A.
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10/10
December 10, 2021

Absolutely love PatPat can't get enough of the amazing products. I spoke with Ham B about a mistake I had made and he resolved it beautifully for me. I have referred so many of my family and friends. 10/10

Date of experience: December 9, 2021
New Zealand
1 review
0 helpful votes
Follow Yumee L.
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I love Pat Pat's products. The past couple of years, I bought maternity clothes, new-born baby and toddler clothes and some other stuffs as well.

However, there was little problem with a little product that I bought last time. So I contacted the customer service centre. At the beginning I was hesitated, because it wasn't that expensive, it was only less than $2. Nevertheless, these customer service team members responded promptly and quickly resolved the problem, they think from the customer's point of view, even though it wasn't that expensive product. I was impressed with Pat Pat's service. In particular, I was grateful for Rose's quick response and problem-solving skills.

As I have been shopping for the past few years, I will continue to buy clothes for my daughter and myself and family.

Highly recommended for you because you can buy pretty products at a reasonable price for your fast-growing babies.

Date of experience: December 7, 2021
Australia
1 review
0 helpful votes
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Loved the dresses!
April 16, 2022

Loved all the pieces I ordered. A few dresses fell short of the required size but the customer service addressed to the issue promptly and resolved it to the best. Thak you Heinz for dealing with the issue promptly.

Date of experience: April 16, 2022
Australia
1 review
0 helpful votes
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I have been ordering to PatPat for a couple of times now and everything was perfect, the ease of ordering online, quick shipping and delivery and good quality stuffs. But this is the first time i had an issue with a lost order. It was lost because it was stolen but their customer service is the BEST! I wanted to acknowledge GENALIE who helped me all throughout the issue. She was professional, helpful, patient, kind and very prompt in answering all my concerns. If it wasn't for her, I would have rated PatPat with a. All thanks to her I got my refund asap. She is a good asset to this company and I hope more people will work like her and may she helped more customers with concerns like mine. Thank you PatPat and Genalie!

Date of experience: June 5, 2022
Australia
1 review
0 helpful votes
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PATPAT REVIEW
October 18, 2021

Lovely clothes as expected, Delivered within the time. If you got damaged clothes they refund you. I found one item broken however after that refunded me and their communication is very prompt in relation to resolving any issue.

Date of experience: October 17, 2021
Australia
1 review
0 helpful votes
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Gives great clothes options for kids
January 21, 2022

Used this for daughter's 3rd birthday party. One size up and it fits her perfectly! We received lots of compliments about her little orange woodland fox dress.

Date of experience: January 20, 2022
Australia
1 review
0 helpful votes
Follow Shané N.
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Super!
October 9, 2021

I buy here for my baby girl! I've bought many clothes (and more in future), and other random things such as the coolest baby bag ever. Please do try them out great prices and quality.
I had excellent customer service from Casseylene.

Date of experience: October 7, 2021
Australia
1 review
0 helpful votes
Follow Eliana H.
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I am so happy with Patpat for buying the clothes for my baby, they are comfortable, gorgeous and with a very good quality. The customer service is magnificent!

Date of experience: October 31, 2021
Australia
1 review
0 helpful votes
Follow Rahista T.
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I had a great experience shopping with patpat. I can find all kids clothes, shoes and accessories for all age groups kids in one store with reasonable price. The product quality is excellent with such low prices. Jocyl is very helpful and polite team member who helped me with my refund and exchange. Overall a great service. Best wishes.

Date of experience: August 19, 2021
Australia
1 review
0 helpful votes
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I recently had an experience with Pat Pat where some of the clothes I ordered were not right size and also some were doubles which I failed to check while ordering. I reached out to Pat Pat and they came back with their reply which truly shocked me. They have raised the bar for Online Retail customer service I feel. They saved me from the hassle of returning the goods, instead they refunded my money and let me keep the doubles as well.
I must say the quality of their clothes is fantastic too. Very good quality and color and also very attractive.
I highly recommend them. Their response to my situation has changed my online shopping experience.
Thank you Pat Pat for understanding what online shoppers go through and helping us believe and trust in online shopping more now especially with you.
I will keep continue shopping with you guys! :)

Date of experience: February 14, 2021

Overview

Patpat AU has a rating of 4.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat AU most frequently mention customer service, good quality and kids clothes. Patpat AU ranks 11th among Kids Clothes sites.

service
61
value
62
shipping
62
returns
57
quality
61