ArmyUniverse

Kevin and everyone at army universe are liars and trying to scam you out of your money. Look at their reviews, these people are trash. I returned an item to them and they still tried to say they didn't get my package even when I had tracking info to prove it was delivered. I ultimately won my dispute thanks to paypal.

I should read the reviews first! All the bad ones are totally true.
Rude people (Except for Kevin) they don't care about its customers.
I was planning to get hundreds of their bags for a large group of people in another country. I am so relief I didn't.
My package was lost and they charged me for the shipping! When I requested my refund they said I have to wait for the "lost package" to get to them in order to get my money. They also took a lot of time to tell me the address was 'wrong.'

I recently ordered a US Air Force cap. I never received the item. I contacted Walmart (who I paid my money to) and they indicated that they would advise Army Universe of my issue. I received an email from Army Universe that basically blew me off by telling me it had been reported as delivered and for me to check with my neighbors or USPS/UPS, or call the Police if I think it may have been stolen. This is not what I consider acceptable customer service. I did my part by ordering and paying. I am not responsible for the logistics! I would definitely not recommend dealing with Army Universe.

Despite to teach them slowly, gently and patiently, service support and sales staff did not accept to improve and amend their stupid size chart. I bought several clothes, paints, shorts, underware etc based on their chart and NO product was into the measures. All too oversized, I was forced to pay the mailing from Brazil to USA only to replace the order. In any moment I feel that ArmyUniverse is focused in caring and solving customers difficulties. I do not recommend ArmyUniverse to anyone.

Ordered a pair of boots according to their size chart, which is completely wrong. The boots were too big so I emailed them to exchange for a smaller size.
They responded by saying I had to start a completely new order for the right boots along with instruction on how to send the initial product back, which I followed to the letter.

I had paid $49 for the boots + $5.64 for the initial shipping + the return shipping fee. They refunded me $41. When asked why they told me they had a refund fee.

2 days after that email they sent me another one saying that if I would had told them it was an exchange they would had refund me for the shipping (in previous emails they say they don't refund shipping costs) and not charge the restocking fee.

In another words they blamed me for their inefficiency. I took my business elsewhere!

I've been dealing with Army Universe for 2 yrs now and have only received high quality, affordable, heavy duty, exact to picture and description items that fit well, work good and look cool.
Customer service is outstanding and discounts for future items readily given.
If you have need for tactical, military, camping, backpacking, hunting or fishing items, Army Universe should be your first and last stop
Don't listen to the trolls or haters - they ARE the best Rothco distributor out there - bar none..

Feb 29 2020, ordered a MA1 Flight Jacket from them.
Mar 1 2020, order confirmed, charged $48 from my debit card.
Mar 3 2020, msg from them saying order has shipped via USPS Priority Mail. They even provided a link with a tracking number.
Mar 6 2020, a new msg stating my order could not ship (?) because it's out of stock!
They also mention they canceled/refunded my order.
That's where I started my search online about that company and found out about all those VERY BAD reviews.
I should have done that before ordering...
Will be lucky if I ever get my money back.
STAY AWAY FROM THEM!