AMC Theaters

Our family goes to the movies often and has saved hundreds of dollars over the years with AMC's membership card which is only $14.99 per year. They recently ran a promotion and I renewed it online for only $9.99.

With the card movies are only $5 on Tuesdays which used to be for a limited time, but they brought it back indefinitely. You do have to buy your tickets at the box office to get the discount.

Popcorn and pop cost the price of the smaller size. If you buy a tub, you get a free refill. After you spend $100, you get a $10 credit. You even get your own shorter line for concessions. Our membership paid for itself after two visits.

I frequently get surveys about our experience. If you don't want to carry the card, there's an app that stores your number. The staff just scan it for the discounts.

After having shoulder surgery and unable to sit through a movie coming up I requested a refund via AMC App. We received the ticket amount but they kept the "Convenience Fee"? I didnt think that was Right.

While an AMC gift card doesn't "expire", the physical card will. So, I have $100 frozen on a card. I called the number on the back of the gift card, spoke to a representative who gave me directions, I followed the directions (sent an email with proof of purchase / photos of the cards). This was supposed to prompt AMC to send me replacement cards. I was told it would take 6 weeks. It has now been 11 weeks with no response. When I call the phone number, the representative tells me they will "expedite" it for me. But nothing happens. So, basically AMC will take the money you put on the cards if you don't use the cards fast enough. This is an AMC SCAM.

I came to see a movie at Rosedale on 8/17/23 and I have to play $14.50 for a ticket the $19.00 for popcorn and a pop now I dot. Have a problem with paying but for $34 the experience should have been great the popcorn is pre made in there bags or tubs and it just taste old and disgusting the theater it self was not the cleanest it was just a bad experience all around and I will never go back there

POOR Customer Service
We have been loyal customers prior to, through, and since the pandemic. Sadly, AMC has not been loyal to us. We have rewards available, but are unable to use them. I send emails and get an automatic response to which I cannot respond. Time to look for other avenues. They never had the human touch, but now they don't even have an automatic algorithm to respond correctly. Seriously BAD SERVICE.

AMC is a large large network of movie theaters. In the past, this place was relatively good. It had chicken in stock, good quality and good service, and a big, big menu. Lately, at least at my location the place has gone down significantly. The "gourmet" popcorn is stale and cold, and the chicken is out of stock. They don't even have the sliders anymore. It was terrible. So much money for something stale and cold. We were fuming.

The sound of Freedom was the movie we were trying to see set through 45 minutes of commercials for them to tell us they were having technical difficulties and would not be showing the movie sound of freedom apparently AMC Theaters have been doing this all over the country lots of negative reviews from people who could not watch this movie after buying tickets so we got a refund I will never attend an AMC theater again