I bought a tv remote control from the AlzStore.com. The remote does not work for my mother-in-law's assisted living facility. I opened the remote control to install batteries and to try to get it to connect, but due to their "post 30-day" policy they would not accept my return attempt for an otherwise unused/unusable tv remote!
We bought one of their Playmate Pets. When we opened it and turned it on it scared my wife. The purring was more like a growl and very creepy. When we ask to return we were told anything with cloth cannot be returned even if unopened. They say it is to protect customers and warehouse workers from contamination. Even during the height of Covid this was not a medically sound practice. No other merchandiser has anything like this policy, especially concerning unopened items. Basically, they allow nothing to be returned.
I bought the meta cat robotic cat for my mother with dementia. Thinking it would be a companion to her as she gets lonely I went ahead and paid the 200.00 price. It was advertised as a companion for dementia patients. Once received I opened it to see how to use it before I gave it to my mom. It was so complicated and hard to charge there is no way my mom could figure it out. I reached out to the company for a return and they told me to be philanthropic with it and they do not issue refunds. How about them being philanthropic and giving someone taking care of an elderly person their money back for a product that was just looked at…especially after they advertised it for dementia patients.
I bought the picture phone for my husband so he could push the picture and connect to a loved one. It worked for a very short amount of time. I tried emailing and calling the company but it is impossible to get them to respond. This phone was $50. What a waste of money. I should have bought it from Amazon. At least they accept returns! Don't buy from this store!
The Alzheimer's store is a scam. Do not ever purchase anything from this site. They charged my debit card over $300 and never provided the product. They have an automated email response and refused to answer questions or refund my money.
I bought a Playmate Pet, Tuxedo Kitty, for a loved one with severe memory loss. The cost was $125.00. I reached out Alzheimer Store staff several times by phone and email with no response prior to opening the product. I did not get a response. I opened the package to review the kitty prior to giving it to my loved one. The Playmate Pet was hard as a rock. The movements were jerky and after a few meows the "toy" stopped. The product would not have been a comfort to my loved one. The product is a piece of junk. I will not donate it: into the garbage it goes. I completed the return form online and I received a quick response saying SOL: no returns since the package was opened. The name, Alzheimer's Store conveys compassion and loving kindness. Buyer beware. $125.00 is a lot for me as I am on disability for a cancer diagnosis. The owners of this store should be ashamed of themselves for their products that are junk and praying on big hearted loved one of suffering people.
Very poor customer service and a waste of a lot of money.
No receipt to add for proof of purchase. Just buyer beware.
I purchased an automatic pill dispenser from the Alzheimer's Store. Buying it and receiving it was easy and flawless. However, my elderly mother passed away right after we received it. We have not even taken it out of the box. I asked to return it. The following statement was their ridiculous excuse for not accepting the return. "Medication dispensers are non-returnable, due to the health and safety concerns surrounding handling medication, or devices that have come in contact with medications". I followed up their response with the reminder that it has never been out of the box nor in contact with medication. They will no longer respond to me.
Beware of this store! Now only does the return department never answer the phone or emails, they charge you a ridiculous 25% restocking fee even when the box is not opened! They are taking advantage of the elderly knowing full well that within this age group, products can be returned for multiple reasons. I never even opened the box that the phone I bought for my elderly mother came in yet I was charged this insane fee... Never again will I buy anything from them.
Due to the nature of our products, many being end of life, Incontinence and medical products that come in contact with medication and with the body, our return policy has to be strict to ensure the safety of our employees and customers. If items are opened they cannot be resold and require a restocking fee - and they are then donated.
Restocking fees also help to cover the original shipping costs to get the product to our customers and for the returns department to inspect the item and process the credit.
We have an excellent customer service staff that is available during regular business hours. We return calls and chats as soon as we can.
Our company was created to assist the elderly. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
Thank you!
DO NOT buy a thing from this store! For one the products are EXTREMELY overpriced and the return policy is nothing short of ridiculous! Don't be sucked into the "About Us" story about their "dear George...this is why we started the store" story. They're in it for the money, plain and simple. They won't work with you and will take more advantage of you along the way.
We never received the product this customer claims to have send back to us. He shipped it to another company in another state and did not follow the instructions on the return form.
Our company was created to assist the elderly and we stand by our products. The products are priced as low as possible and are selected by us, as industry experts. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
George was our family's patriarch and grandfather. To hear that a customer wants to shame us for helping others that are impacted by Alzheimer's is hurtful to our family and team members.
It is sad that this is a platform for those who want to be leery of those who help. Our family story is true and we have run our store for over 10 years and have thousands of real and gleaming reviews that can be found on our site - not on a platform that promotes negativity and hate.
Thank you!
I am trying to return an item, filled out their form and submitted it 6 times to get an RA number and still didn't get a response other than their standard which said it would be good if I donated it. I should have bought this item on Amazon rather than fiddle around with this. I do NOT recommend this store. They need to get their act together!
Katherine. Thank you for your input. We are sorry to hear that there was a hiccup in getting in touch with us. We are also sorry to hear that we lost a sale to Amazon, which has no customer service and don't care as they often dispose of any returns without question. We think this is not the way to best help those in need.
Overview
The Alzheimer's Store has a rating of 1.3 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Alzheimer's Store most frequently mention customer service and return policy. The Alzheimer's Store ranks 227th among Seniors sites.
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- Fitzgerald, GA, United States
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David, we are sorry to hear of your loss. Medication adherance and patient safety is our #1 concern. Most of our medication dispensers cannot be returned as we cannot take the risk that any medication residue is left in them from a prior return. We hope that you can understand we provide the sales of many end of life products, and we have to be very careful with how these returns are handled. Donating items helps the community and others!