Allivet

I placed an order for an antibiotic that my dog needs on Monday 2/17. Allivet STILL HAS NOT SHIPPED this antibiotic. I cannot get a response back via email from their customer service and I have called multiple times and was just lied to about this prescription being shipped. My dog has a rash that is spreading and needs these antibiotics and I have NO IDEA when I will be getting them. The customer service and lack of communication here is unacceptable. I will NEVER order through Allivet again. There are way too many other options that are way more reliable.

Day 4 after submitting a prescription for my dog and I had to actually resend it for the fourth time. Customer service is so terrible I had to employ relaxation techniques to maintain. I sent the medical record and my copy of the prescription. Told me they couldn't accept that. I forwarded the email containing the prescription from vetster. They told me they couldn't accept that. I got on the f'n phone with vetster and MADE THEM FAX THE SCRIP. I email to verify she got it and she says "the pharmacy is actually closed so I have no way of verifying if we got it or not"

It's the best pet shop if you need to buy some pharmacy for your pet.
I have a dog and things happen... He is prescribed certain drugs to recover from an injury and actually this website came in handy for me. There are tons of various drugs for pets and some other accessories if you want to but them.

Delivery was effortless completely. The stuff was delivered within specified timeline and I am thankful to this service for such a prompt shipping, cuz my dog really needs these drugs.

My pet's prescription was transferred to Allivet from Walmart Pet Rx. The price of my first auto shipment from Allivet was 125% higher than previous shipments form Walmart. I called and they offered me a 10% discount. They said, "The price of the medication went up." HA! I can still find it from other places for the lower price. They finally reduced it by 40% for 6 months. That gives me time to get the necessary paperwork to get it from somewhere else. Even Walmart regular pharmacy is less than what Allivet agreed to give me for 6 months with GoodRx.

First, they do have good prices BUT if you need customer service forget about it. Call centers not helpful and clearly based in India. After three calls to people I could not understand I gave up. I then tried the online chat three times over the span of several days and never got a reply from their end. It was during their stated service hours. I then wrote an e-mail detailing the above problems. They replied they were sorry for the experience and it wasn't up to their standards and someone would call me in 24-48 hours. That was 4 days ago, have heard nothing. I run a senior dog rescue and have 31 dogs. I will be moving my business to Chewy as the current Rx's expire. They are a bit more expensive but get responsive customer service when needed and I am willing to pay some extra for that.

Allicheap should be their name There's a reason they're so cheap like they say you get what you pay for. I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it regular USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Worthless bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them

Been locked out of my account for username and password does not match even though it's saved to my computer. I've been waiting for an email to access my account for a week. I need to reprint a receipt to turn into my workplace to figure out the sales tax.

Placed and order and 2 days later called because you did not even attempt to call the vet for the RX. This is necessary MEDICINE not a toy. The rep put me on hold multiple times and all he could offer were apologies. Shipping was supposed to be 1-3 days yet 2 days passed and they had not even attempted to call the vet. Won't be purchasing anything else from here. They don't seem to know that medicine is NECESSARY.

Seems impossible to get a coordinated reply on the autoship. One small issues come up. You get emails but you can't reply to him. You keep calling and you can't get an answer or can't get through. They need to streamline correcting issues when it occurs on autoships. More than just cancel and reinstate. Ie please rerun the credit card when transactions fail. Another great thing is to reply to the email with a check box of what issue you want corrected ie rerun credit card, stop out of ship, request prescription with vet on file etc...etc

They state they will price match any online pharmacy. " NOT TRUE"
Semparica Trio can be found much cheaper
H-E-B
Target for 148.00 for 6 months
Don't be fooled like I was. Customer service can use a lot of improvement!