24PetWatch

Where do I even start? I have tried so many times to contact them about various issues - replying to emails, website contact forms, Facebook (posting and messaging), and have NEVER EVER EVER gotten a response! I clicked on links in emails, links on their website, even tried to see if I could report a pet as lost or found (which gave me an ERROR page!), and nothing. Completely USELESS. Avoid at all costs!

Having been with his company since 2017 and having just added another pet to my policy, these people are just plain stupid you get told repeatedly someone will follow up with you and no one does then you get some snappy brain dead idiot on the phone named Brandy who doesn't have the common sense to run out of a burning building worst company ever don't use them. I cannot stress enough. This company is not worth the effort. Worst customer service, worst management, and the stupidest employees that walk the Earth.

Wont let me add my address, says it doesn't exist. How can my pet be returned if they won't accept my address? Then when trying to add a new pet, colour is a required field but they don't have her colour, and won't let you go forward unless you hit "other" - which isn't actually in the drop down list. So I have to say she's a colour she isn't, or can't register her. Then it's also required to choose the clinic she was chipped, but there are zero options in the drop down box, they tell you to hit "other" if I don't see my clinic, but again, there is no "other" in the drop down list. So I can't even register my second pet, and if my first ever gets lost, they won't know where to return him. Garbage site.

Complete scam. I spent over 600 on the insurance alone in the first yr. After spending over $800 in pet bills I only received $85 back. I was under the impression that certain things were covered that were not. My dog had an allergic reaction to a vaccine and when I put in the claim they said "could've been prevented" didn't get reimbursed for that either. DO NOT get this insurance. They will rob you.

Had an ID number called to request info on found pet. Customer service agent stated its a no owner contact and im not going to repeat it again. 6/22/23.5:20pm eastern time. Rude unhelpful unsympathetic.

We've had this insurance for our pit bull for 5 years. In that 5 years we've tried to make 2 claims, both denied. Be smart and take the money you would pay for this worthless insurance, put it in a savings account and at least get interest on it, and have the money to pay for your pets care.That won't be denied!

Smells like a scam to UPSELL you. I paid for the chip placement in my pet a one-time fee. Now they are trying to convince you to upgrade your account for one year fee of $49 following yrs $20.00... Lifetime fee of $100.00. Or the Lifetime Plus for $200.bucks... Better to remove the chip from my pet and go with a legitimate company...

When I search on the chip number within my org, the interface doesn't show the animal that is registered. Submitted a request to add a serach by name, never got a reply, nothing changed. Also could not find a setting to share the info with the finder. Found that it is set to No by accident when did a general search.

Please Beware! You will NEVER, EVER, EVER receive payment for anything no matter how much documentation you submit. I've paid for 2 years of insurance and NOTHING has ever been reimbursed. They find loopholes to reject your submissions! They find reasons not to cover exams, emergencies, wellness (even though I am paying for wellness coverage). They are horrible and not worth a penny!