ZAFUL
Questions & Answers
Here’s what buyers have asked with answers from ZAFUL staff and previous consumers.
458
questions answered
0%
answered within 1 day
Answer:
Dear Preethi,
Thank you for taking the time to give us feedback.
I am really sorry to hear that your feel this way about our company. I will do my best to help.
Please consider the following points:
Please note that we are a proper registered company that has been around since 2007.
We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Lilly,
Thank you for your message.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/
If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Mikki,
Thank you for your inquiry.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Madeline,
Thank you your feedback.
Please feel free to place the order for the item you like. We ship from China.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products.
If any question, please email to support@zaful.com. We will try our best to help you.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear julia,
Thank your for your message.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Zohra,
We regret the inconvenience or frustration that your experience has caused you.
Please note that we are a proper registered company that has been around since 2007.
We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer.
If any question, please email to support@zaful.com.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Tiana,
Thank you for your inquiry.
According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details.
If any question, please email to support@zaful.com.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Question:
Is Zaful really reliable?
Answer:
Dear Valentina,
Thank you for your post.
Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products.
If any question, please email to support@zaful.com. We will try our best to help you.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear evie,
Thank you for your message.
Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products.
If any question, please email to support@zaful.com. We will try our best to help you.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Answer:
Dear Melinda,
Thank your for your message.
We have a size chart displayed on each product page.
Go to the product page, scroll down, the size chart is in the product description.
Please select the size that matches your own measurements.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
By Charlie F., over a year old
Have a question?
Ask to get answers from the ZAFUL staff and other customers.
Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?