ZAFUL
Questions & Answers

They are thieves for sure. Best is to write reviews on them and hopefully people will stop getting sucked in by this nefarious company.

SO BAD. Even on THIS forum they said "we will contact you and fix the problem" then they contacted me and this time instead of saying take pictures of you wearing it they said "lay the garments on the ground, get a measuring tape, measure all angles of the product and get back to us with it." TOTAL ASSHOLES. I reported them to the BBB the other day.

I believe they are operating under several different company names which is something companies here in the US do when people figure out they are fraudulent. Zufal, Sammy Dress, Rosaegal, They're all the same. I believe they're are other companies attached as well. People just need to keep spreading the word and sharing their experiences on social media and after a while people will start to realize that these companies are nothing but a big scam. The reason they get away with it through PayPal is because your getting "something" from them. It may be complete garbage but your getting it. I didn't go through PayPal but if people start reporting them to paypal as a scam maybe they'll stop people from purchasing from them. Hope this helps, Good luck!

After posting my awful review of them and emailing them countless times they offered me a replacement. I must be honest about this and tell you that the item was really lovely and well worth the money. It doesn't fit as it is so small but hey ho. I can give it to a friend. At least I got something for my money. A big lesson. Don't go there again!

Be persistent and demand your refund which I eventually got, then I unsubscribe from their site. Dont want to have anything to do with them. AVOID AVOID

They are registered as an overseas company. So they can have a difficult return policy, get visa to charge POS fees, send cheap bogus clothing in lieu of that ordered and other skanky practices.

Do not buy from ZAFUL!

Seriously, Im not even sure how they are still allowed to do business. I tried to get my money refunded throigh paypal, and they want to give me a partial refund, which is not even half the amount I spent. Its horrible.

I continually ask myself the same question, Zohra B. It's really unacceptable. I can't believe Facebook still posts ads from them. They are ripping people off in broad daylight.

I wish I read these reviews before spending $13.00 on a worthless purchase. I know to some people $13 isn't a big deal, but it's not just money, it's trust as well. I am now skeptical to buy anything online. I know Zaful is an exception, but still.

For one they are in China. Non American. And secondly, if you look closely... the product is dirt cheap and the shipping cost is most of it included in price. So it's more expensive to return... nobody wants to pay the return and they win. When I received my products it was priced a quarter of what I thought. The other 3 quarters was shipping. They are con artists.