Swappa
Questions & Answers
Here’s what buyers have asked with answers from Swappa staff and previous consumers.
50
questions answered
0%
answered within 1 day
Question:
Yes how safe is this site?
Answer:
Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
By Swappa -., over a year old
Answer:
Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
By Swappa -., over a year old
Answer:
Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
By Brynn A., over a year old
Question:
How safe is this website
Answer:
Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
By Peter K., over a year old
Answer:
Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable.
More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
By Swappa -., over a year old
Answer:
Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
By Phil C., 3 weeks ago
Question:
what if you dont get what you order
Answer:
Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
By Jan G., over a year old
Question:
how can i return items
Answer:
Contact Swappa support.
If an item is not as described by seller, the buyer is entitle to a refund.
By Jose S., over a year old
Question:
Do sellers of second hand phones also ship phones to African countries Zambia in particular?
Answer:
Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
By Nonofo K., over a year old
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