It worked perfectly during my China tour with restricted apps services. There were no complicated steps and I. T. knowledge as protocol selection. Just a few clicks and connected within 3-5 seconds. Love it! The live chat support also was selling point that I like. I give 5 stars to ZoogVPN.
Well, to start I may not be the most computer savvy person in the world but I signed up a few yrs ago forgot about renewal and hit with a charge unexpectedly, oh well.
So I thought that I would be proactive and renew before hand, smart me got a better price, now the vpn is looking for a password that I don't know.
Spent some time chatting online, kept getting bumped with no resolution, then I emailed to support and it's been a week or more with no word back, shall I cancel...?!?!
Add this I'm not robot is for losers...!
You sent me the email requesting feed back.
Update: Understand your issue was with the macOS app which is requesting an Administrator password to authorise VPN connections, not your ZoogVPN password.
Took my money. Claims they didn't. Lets me reset my password however when try login server can't find associated email? Bear in mind email is perfectly okay when resetting? Sent multiple copies receipts of my purchase and them taking my money, now no response at all.
Thank you for your feedback. We're very surprised to learn of your experience which seems to us just a simple misunderstanding. It's common for our customers to have two or more accounts with similar emails but with different subscription plans which causes a lot of confusion for the customer. Update: Understand the issue has been resolved, please update your review.
Had really miserable experience in dealing with tech support, they respond after 1-2 days and will not give proper solution to fix the issue. Pathetic service... I recommend not to waste your time and energy in dealing with this VPN service
Thank you for your feedback. We're sorry to hear about your experience and we hope you will give ZoogVPN another try in the future.
Have been using for about a year all good, had a few months off as stopped working for the sites I wanted it for. Repurchase recently and dosnt work for any of them but they advertise that they do for those sites. Was happy now not
Thanks for your feedback. Understand that the changes in your experience has been as a result of external factors and not ZoogVPN service.
I'm not tech friendly but the ad made it seem so easy. It wasn't for me and even though it said try it for 7 days for free, it was not true in my case. In less than 5 hours I requested a refund, but was denied.
Thank you for your feedback. Please see our refund policy here with the qualification criteria - https://zoogvpn.com/refund.
Thank you for your feedback!
I tried out Zoog on their free version and l was impressed with what I saw and then once I had paid the subscription for two years the customer service seemed to disappear completely. I have still yet to get my problem solved where the VPN disconnects for no reason leaving my computer connection open to the internet.
Thank you for your feedback. Please advise your ticket number or alternatively please send an email to support@zoogvpn.com Update: Understand your issue has now been resolved.
Although your service is normally satisfactory and your support to my queries
Is also satisfactory, there are some occasions in which I have some difficulty
To get connection with London servers and the answers you give take a longer time... and I have some evenings with no possibility of watching the
Channels I like.
I like that ZoogVPN supports all platforms, so you are not limited to just one type of device. The service works as expected. Streaming is hiccup-free. Also, their customer support is nice. No problems so far. Definitely recommended.
Fantastic customer support Just one of the best web chat and got to the heart of the matter straight away even though it was quite interesting and took a long time they kept at it extremely good service
Overview
ZoogVPN has a rating of 3.6 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. ZoogVPN ranks 5th among Vpn sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for your feedback. We're glad to hear that manual API resolution and ZoogVPN Shadowing has worked for you in China.