xFinity

A scammer called with a "save 50% over 3 years" deal, to prove he had access a $10 was posted to our Xfinity account, then...told us we had 24 hours to buy a bunch of Target gift cards, call them with the #s! I said SCAM, no way, he got mad and charged our card $125.00, which only went to our Xfinity bill. But when I called (4X!) I was repeatedly told oh we'll refund it, no problem, and...here's a new offer for you.
BS! Trying to find a new internet provider in our area. Xfinity SUCKS - plus frequent outages. There has to be better out there.

Xfinity/comcast is a multi billion dollar company that does not value customer service or loyalty. Showed you where there priorities are.
It's a Saturday morning the line is out the door and they only have two people working. I can't get help on line or through the phone service because they are only focusing on getting me to upgrade or buy more equipment! So frustrating and they wonder why so many people are angry these days. Or just choose to minemelize to avoid the stress of dealing with large companies.

I'll join the parade of unhappy Xfinity customers. There's a reason these people have an average rating of one star after thousands of reviews. We purchased xfinity phone and internet access for our elderly mother. After she passed away, we wanted to cancel the subscription, as the house was empty. These foul, vile people refused to waive the cancellation fee because the service wasn't in her name. So these scums continue to screw people even after they are dead.

They also said they'd forward the waiver request to upper management and that they'd let us know the result. Of course, no one ever called back. So after more hours on hold dealing with their awful customer service, they refused to waive the cancellation fee.

If I could give this company negative stars I would. An absolute joke of a company, managers are useless, and field techs either complete tickets they never worked on or don't show up to appointments and no one will help you. This company can care less about their customers. I have been waiting for service for over 10 days. I had no choice but to report them to FCC.

My experience has been horrible wirh Xfinity Mobile. Customer service reps lie blatantly, they pass customers around from rep to rep, and have added erroneous charges to a device wirh no balance in order to prevent me from switching phone carriers. Xfinity operates on demon time with no care for the customer.

Internet, mobile and television for over three years.
Speed, quality & reliability less than promised. Customer service is extremely and incompetent.

So, on June 28, Xfinity.com scammed me with $758.86, that was paid by my PayPal card as $682.10 one payment (Transaction ID
3GG******B*******) and $76.76 another payment (Transaction ID
2AP*****NP*******). (you can check it on my PayPal transactions), I paid it because they forced me to do it or send it to collecters. I filed a PayPal case after that and they add the amount back to my account on xfinity.com even the case wasn't resolved yet!

The amount they added back is $682.10 which I opened a PayPal case for + $34.24 a balance they added from nowhere too = $716.34 the amount they charged me (Transaction ID 30U******G*******).

As you see in the picture $682.10 shows once but charged me twice on PayPal. They added it back because I opened a case on PayPal resolution center

Now I canceled my PayPal card in hope to stop that scam. Please help me out to get a refund.

Ameer Ali

Too bad there isn't an option to provide a negative number to rate xfinity. There isn't a single thing they do well. I've read many of the reviews posted here, and I can't agree more with all the negative comments and warnings.

DON'T EVEN CONSIDER DOING BUSINESS WITH COMCAST/XFINITY!

In the 9 years we have used xfinity, we have had constant problems. But recently, they have achieved a level of service, below which, we didn't think possible, even for xfinity! All while increasing their prices!
Over the past year, we have have had "multiple day" outages on more than 12 occasions. One outage was 4 days! The hourly outages, and service interruptions, are too numerous to count. I have spent countless hours on the phone with their people who are totally clueless. For all this "service", we pay them over $300/month!

Today, we will be set free! We are cancelling all our xfinity services: Mobile, Cable, Internet, TV, Wi-Fi, land line...everything!
Good riddance!