XE

xe.com
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Texas
1 review
0 helpful votes
Follow Kamal K.
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Xe operates like a money grabber, akin to a robber—despite receiving funds, they falsely claim otherwise, causing unnecessary delays in transfers. This makes them an untrustworthy company, much like Stripe. These are not Fintech companies; they are Fraudtech.

Date of experience: February 18, 2025
France
1 review
0 helpful votes
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SCAM ALERT
February 22, 2025

/>. The worst unhelpful customer service. Since I experienced the same things, I can vouch for the accuracy of some of the negative reviews I've seen here. I was unable to withdraw $450,900 of my hard-earned money because of their poor responses. The only way I was able to receive my money back after sending my complaint and accompanying documents to these helpful firms was through **TRE/ (BLES) /LTD*(COM)**.
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Date of experience: January 26, 2025
Canada
1 review
0 helpful votes
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STAY AWAY
February 14, 2025

/>.The worst customer service that doesn't help. Although I've seen some unfavorable reviews here, I can attest to the fact that they are accurate because I went through the same things. I received subpar responses from them, which prevented me from withdrawing $350,500 of my hard money. After submitting my complaint and supporting documentation to these helpful firms, **TRE/ (BLES) /LTD*(COM)** was the only way I was able to get my money back.This is a
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Date of experience: January 26, 2025
Arizona
3 reviews
1 helpful vote
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Takes your money and runs
June 27, 2024

Took my money that I'm trying to send to a woman who is anemic from constant bleeding due to endometriosis. Then they immediately closed my account without warning or explanation. They've promised to return the money someday.

Date of experience: June 27, 2024
Florida
1 review
1 helpful vote
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I sent $1200 US money where they withdraw the money from my account and 20 min later I received and email stating that account was closed for no reason. I will be reporting this company to fraud line in the united states. Avoid headaches such as scam

Date of experience: March 20, 2024
Australia
1 review
1 helpful vote
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Worst customer service that offers no assistance. I've read some Negative reviews here, but I can tell you that this is true because I experienced the same things. I was unable to withdraw $ 45,000 my hard my money,i received poor responses from them. I was only helped by using M_A_D_A_C_O_V_I. C_O firms to get my money back From them after i submitted my complaint and evidence to this helpful firms called M_A_D_A_C_O_V_I. C_O.
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Date of experience: May 31, 2024
Oregon
2 reviews
1 helpful vote
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They took our money. Told us it was being sent. Did NOT send the money, hurting the recipient who needed it. Now tell us it will be up to a week before we get the money back. We opened an account and made four transfers. Two went through. Two we were assured were on their way within hours. The funds are debited from our bank account and unavailable. The next morning wake up to message from very troubled recipient that no funds had arrived. No information over the weekend. Monday, three days later, we receive an email stating only "your amount remains closed." First we heard about the account being closed. Xe still has our money tied up. Talked to them this morning, no explanation, except, too bad, might be another three to four days before the funds are back in our account. No, there is no supervisor or complaint department I could be referred to. Horrible destructive uncaring company. Abysmal service. Avoid at all costs.

Date of experience: February 20, 2024
Florida
1 review
9 helpful votes
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I had sent money several times through Xe to my wife, who is helping her family in Colombia. Today, I started a transaction. They withdrew money from my bank account, then shut me down 15 minutes later! Supposedly, I will get my money back in as many as 7 days. They said they would not give any explanation, but it is part of their anti money laundering policy, and my information would be kept on file for 6 years! Is this some kind of joke?

Date of experience: September 30, 2023
Pennsylvania
1 review
5 helpful votes
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Fraud Hidden Fees
October 5, 2023

They have fraud hidden fees. Customer service sucks.
They will do nothing and tell you that you should have read all information in the Info library.
Don't use them. This is a fraud company. Stole my money.

Date of experience: October 5, 2023
North Dakota
1 review
2 helpful votes
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XE.com randomly canceled a contract (at their discretion) AFTER they took my money. XE.com can not or will not specify a refund date. They are also not paying me interest on the free loan they are now enjoying. I noticed other reviews on the internet claiming refunds still not processed after 20-30 days. I am filing complaints with relevant government, consumer, and regulatory agencies.

Date of experience: November 7, 2023

Overview

XE has a rating of 1.4 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with XE most frequently mention customer service, money transfer and bank account. XE ranks 152nd among Money Transfer sites.

service
87
value
82
shipping
12
returns
17
quality
78
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