From bloatware to malware to forced watermarks on their "free" program that forces you to pay to remove them, Wondershare is a shifty company that for over 12 years has resorted to underhanded tactics in a vain attempt to compete with overpriced Adobe. There are plenty of other good PDF programs out there that don't do this.
Bought a lifetime license. Wont support it anymore, force to upgrade to something else I dont want or need, no offer or discount to upgrade, support was no help at all. Sad.
Last December I started noticing random Netflix charges on my debit card. I noticed them immediately and contacted my bank about it. While filing my claim they asked me if I shared information with Wondershare and I remembered that I cancelled my prescription with them earlier in November. Someone was using my debit card info overseas and it was coming up as Netflix charges, everyday charges were coming in with overseas charges. I'm glad my bank was on top of it and cancelled the debit card immediately, they would have certainly cleaned me out. Beware of this Co. People!
Wondershare is a company based in China and its focus is to milk money from you. They will never refund you if you forget to cancel subscription by 1 day. I never experienced this bad treatment of customers. Everytime I once in a while forget to cancel a subscription a normal legitimate company would refund me without any hessitation. All products are expensive and this company is designed just to milk non-Chinese people. Their support is unreachable. AI chat will send you a non-working "Turn to human" link. I just wasted $140 + taxes for a program that I used 4 times in the first month. Their products somewhat work but it is not anything special and their predatory subscription makes Wondershare an EVIL company!
I have been using different versions of Wondershare AllMyTube for the past 13 years with great satisfaction. But during the past months of 2024 I have been experiencing all kind of defects that make it one of the worst software ever. I even bought a new version, deleted the old one but it keeps coming for no reason. Then the last obstacle, it connects to a device that I don't even have. Although it gives the option to click on "wrong device- Do not connect again", it doesn't work. Complete disappointment! Rating zero now if zero is available.
I purchased this junk. Attempted to get support, after sitting there waiting no one came. There is contact email for these crooks. The refund policy is a joke, I intend to cancel CC transaction and advise the SCAM sites of these rip-off practices.
I bought unlimited plan with multiple downloads for 5 pc's. I now want to use another download but Wondershare keeps locking me out of my account. Very frustrating.I am now trying Handbrake.
PDF was working fine when I first bought it. Now I can't open any files, and consumer services states it's a 10-minute wait to speak to someone. I was on hold for 46 minutes and could never get in touch with someone. I tried to use the chat also, but they could not help. They sent me an email asking the same questions. I now can't get a refund because it has been over 30 days, and the product doesn't work at all for me. Can't even open a PDF on it.
No refunds ever possible (even if you have issues). Very bad experience and a total disappointment, especially after thinking I found a good software. But thanks to the technical support agent for trying to help me, but "company policy" did not allow us to resolve the issue. I don't recommend using their service, find something better.
Products used:
Wondershare Filmora
Hi Tin, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user.
Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. So that we can provide some suggestions or make further improvements in a targeted manner. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. Seek your kind understanding.
We desperately hope to investigate this problem you are encountering further and then help you out in a targeted manner, however, the current information is too limited. Knowing you've already contacted us, would you please update your ticket number or order number here? Your patience is highly appreciated!
I am a South African University student and tried the software for a project. I saw that it was expensive (nearly half of my monthly living budget) but with the 7 day free trail and 30 day money back guarantee, I was not to stressed. I was slightly suspicious when the money came directly from my account immediately but thought that I still have the 30 day money back. When I canceled it not 24 hours after purchase, they said my product is not eligible for money back. Even though the entire process of purchasing it, it was clearly stated as being eligible.
Their support staff was not helpful at all.
Avoid all of wondershare products as they do very shady business!
Overview
Wondershare has a rating of 1.5 stars from 354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and free trial. Wondershare ranks 71st among Video Converter sites.
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Hi Jermaine, we apologize for the difficulties you have faced while trying to contact our customer support. We understand that your time is valuable, and we are continuously working on improving our support channels. I am very sorry to hear about your experience with PDFelement and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can also send this information to our customer care team at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. If we can't solve it finally, we'll go ahead to process a refund to take care of your benefit.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.