Wix

On December 24,2024 I paid for a one year subscription on January 22,205 I was told my website had a list of problems. I send an inquiry to find out what it would cost to fix the problems and was told to begin with $150US. How could a new website have so many issues? I asked for a refund and was told it has been over 14 days and I am not eligible for even a portion of my subscription back. How awful the customer service is and experience. Buyer beware!

I will admit, it has been about 10 years since the last time I built a site. Back then, you paid maybe $20-$30 for the website building software (Webs.com), domain name for about 5 years and all the ad building assistance you needed to make it a success.
WIX - choose the wrong template? Give me money
WIX - want a footer? Give me money
WIX - want a header? Give me money
WIX - want to be found on Google? Give me money
WIX - want to fix your mistakes on the website? Give me money
This is the disgusting. I understand monetizing the stuff that used to be free, but to be this grossly money grubbing while serving up rotten templates are just another example of this failure of a society.

Worst customer services available no support line and takes days or weeks to hear back from Wix worthless support. The information their support provides in many cases doesn't answer any questions. There product is not very configurable and very un-user friendly. They do this to try to force customers to use their "professional services" which is as worthless as their support.

I was receiving emails from someone on your sight regarding my unemployment. They ended up getting all of my personal information. I spoke to someone through the company and got no results. Now someone is trying to get more information from me through wix. Someone tried using my information to collect unemployment. I am holding you personally responsible

Extremely Disappointed with Wix Customer Support – Beware of Their Remote Access Software!

I've been using Wix Studio, and while the platform itself has potential, my experience with their customer support has been an absolute nightmare.

It started when I needed to change a simple piece of text, "JOIN THE MAILING LIST," to an H2 tag on my website. For some reason, Wix Studio wouldn't allow me to make this change, so I reached out to customer support for help. Instead of actually troubleshooting the issue properly, the support agent deleted the text and typed "H2" in its place—as if that was a solution. Clearly, they didn't understand the problem, and after wasting time, they failed to fix it.

Then, things got WAY worse. The agent had me download and install ScreenConnect so they could screenshare and "help" me, but after that, my computer completely broke. After the call, my system got stuck on a blank screen, wouldn't restart properly, and had lingering software that took HOURS to track down and remove.

I had to manually shut my computer down and spent hours troubleshooting and uninstalling ScreenConnect, which had been installed in multiple locations without my knowledge. Even after removal, my computer started showing weird pop-ups asking me to select an app to open links—something that NEVER happened before this support session.

This is unacceptable. Customer support should know how to fix basic Wix Studio issues without causing major disruptions to a customer's computer. I would strongly warn anyone against letting Wix install anything on your system. This was an awful experience, and I expected much better from a company of this size.

If you're considering Wix Studio, be extremely careful with their support team—they don't seem to know what they're doing, and worse, they might leave you dealing with serious technical issues that have nothing to do with your website.

Bought a domain because they tell you to buy it in order to publish your site. Guess what, it isn't that easy or that cheap. Once you buy a domain, you have to pay for a 'provider' or host, which could be wix or another site, but they don't tell you this up front. They are scamming people. Their customer service is robotic trash.

I paid for a Core plan (annual) that renews May 2025. I decided that at the time of my renewal, I would like to downgrade to the Lite plan because I will no longer need the features in the Core plan. When I completed the downgrade, their system said that my account will downgrade to Lite May 2025. When I refreshed my account, it had already downgraded my site. I lost all of the features of the Core plan. No refund. No credit. I chatted with two of their reps asking them to simply put me back on the Core plan until I renew (as their website said would happen). I was told they could not do that.

The first representative was no help. He had no clue what he was talking about so I ended that chat and started a new one. The second one advised me to request a refund. I did as I was told and it was denied.

So, I have paid for a Core plan and they have me on a Lite plan and refuse to refund/credit me or put me back on the Core plan as before.

I currently have event registration running on my account in which I have Facebook Ads promoting it. Because I'm on the Lite plan no one can sign up for my event unless I pay $87 to upgrade back to the Core plan.

When I asked the representative, why do I need to pay again for the Core Plan when I've already paid for it, he had no answer.

The site co-owner died 2 weeks ago. I asked for a prorated subscription refund. As the site is not need and the current subscription ends 12/25. They continue to deny the request with no reason being given, even though it states on the website that you can request a refund if extenuating circumstances happen. Now they cancel the site but refuse to refund any of the money that I paid. This was the former site, https://www.cindyblackburncj.com/

Wix is terrible - please do NOT build your site using them as they do not employ people who know what they are doing. In March/earlyApril '24 they did an update that broke my Wix bookings app which caused significant disruption and loss of income for my busy practice. I got the run around from customer service for 3 months! Absolutely no help at all and each time someone emailed me back, it was a new person who had no idea what had gone on previously making me have to repeat myself over and over. It's been months of literal hell dealing with customer care. They finally said the issue would be fixed and I would no longer have this issue after July. However that was not true as now 5 months later it is still broken, my customers aren't happy, and now I am doing a bunch of manual work every day because my bookings app doesn't fully function anymore and the most important automated function is broken. Instead of helping me or fixing the issue, they quoted their terms of service stating, "(section 14. Disclaimer of Warranties), We make no warranties regarding our services, including their quality, reliability, security, compatibility and conditions." It's unbelievable that instead of fixing the problem they created, they are quoting their terms, basically acknowledging that they provide unreliable and poor quality products to their paying customers and they don't care. What a crappy way to treat a 10 year customer whose business you screwed over with a crappy update. But, in their words, they can screw up and then let you suffer due to their "terms." As long as they are still cashing their checks I guess that's all that matters to Wix. Buyer beware!