Terrible customer service. I have been using this site for a long time already but just now my account suddenly gets blocked for withdrawing money without any explanation. After contacting Customer Service I get no answers and they take a long time to reply and make it impossible to withdraw my money.
I am still waiting, my username is curved_tether#9100.
Edit after below response from WhiteBit: That is exactly the message they keep on giving me in customer support also. They block my money, don't give any explanation why and only respond with empty words and stringing me along for days already and keeping my money hostage in the meantime.
Edit after deblocking: My money was blocked for a total of 11 days. The communication was bad, I didn't get any updates or information, only after I asked. Now I still don't know why it was blocked. I upped to 2 stars because it was solved eventually, but the customer service was not good.
Since last May 27 you have blocked my account and since then I have been waiting for you to unblock it but when I write you an email you always get the same response that the verification documents provided have been being studied for a month already
My nickname private_theta#1252
Please please I need to use it
UPD 30.01.25 Hi private_theta#1252,
We hope everything is going well on your end! We just wanted to check in and see if your issue has been resolved to your satisfaction. We truly appreciate your patience, and we’ve been working hard to address your case as quickly as possible. If everything is good now, we’d be grateful if you could consider updating your review.
Your feedback is really important to us, and we strive to continuously improve. If there's anything else we can assist with, please don’t hesitate to reach out.
Thanks again for your patience and understanding! 😊
Hi private_theta#1252,
Thanks for your feedback and for sharing your situation. We’re aware of your case and really appreciate your patience. We checked in with our team again today, and they let us know your situation is still being reviewed.
We’ll do our best to speed things up and make your case a priority. Just a heads-up, our user agreement states, "access to the Account may be restricted (terminated) for verification for a period of up to 30 working days. This period is not final and may be extended up to 90 working days at our sole discretion." But don't worry, we're focusing on your case.
Thanks for hanging in there with us!
I have been trading crypto on this website for a while now and I have found it to be one of the most user-friendly and reliable platforms out there. The site is easy to navigate and my trades have always gone through smoothly. The customer service is also excellent and they are always quick to respond to any queries I have. Overall, I highly recommend this website for anyone looking to trade crypto.
Thank you for your kind words and for being a valued trader on our platform! We're delighted to hear that you've had an excellent experience with WhiteBIT. Providing a user-friendly and reliable trading environment is our top priority, and we're glad that you find our website easy to navigate and your trades smooth.
It's great to know that our customer service team has been responsive and helpful in addressing your queries. We appreciate your recommendation to others looking to trade crypto.
If you ever have more feedback or questions, don't hesitate to reach out. Happy trading, and thank you for choosing WhiteBit!
As a newbie you need to find best platform with reasonable low prices and this site have everything for goto, The prices are low, wide range of crypto assets, great UI and top of that the execution is fast. Kudos to Developers
Thank you for your positive feedback! We're thrilled to hear that you consider our trading platform the best, especially for mobile use. Providing a user-friendly experience with competitive prices and a wide range of crypto assets is a priority for us. We appreciate your recognition of our UI and fast execution. If you have any more questions or feedback, don't hesitate to reach out. Happy trading, and thank you for your support!
I buy crypto on this platform and sell or transfer to other swiftly and securely. In fact its the safest place to hold your crypto however, if you wish to transfer its rapid. And their customer services is great.
Thank you for your feedback! We're glad to hear that you find WhiteBIT's mobile platform great for buying, selling, and transferring crypto swiftly. Providing a seamless and efficient trading experience is important to us. If you have any more feedback or questions, feel free to reach out. We're here to assist you. Happy trading, and thank you for choosing WhiteBIT for your crypto needs!
I recommend this exchange, it has many advantages over others. Transactions are secure and their services are easy to use and fast. They also offer reliable customer service and a wide range of different currencies, making them a great choice for players. In addition, WhiteBit offers competitive rates and additional benefits such as a referral program. Withdrawals and deposits are safe and fast and their website is very user friendly. This is clearly a good choice for those looking to invest in cryptocurrencies.
UPD 30.01.25 Hi! Hope everything is going great since our last contact! Thanks again for your awesome review and for recommending WhiteBIT. We're thrilled that you’re happy with our secure services, fast transactions, and user-friendly website 😊.
We just wanted to check in and make sure everything is still running smoothly for you. We've added a bunch of new features and products recently, and we’d love to hear your thoughts if you’ve had the chance to try them out. Your feedback really helps us keep improving.
If everything is good on your end, we'd be so grateful if you could update your rating to 5 stars! ⭐️ We truly appreciate your support and look forward to continuing to provide you with the best possible experience.
Thanks again for choosing WhiteBIT, and happy trading! 🙌
8.23.23 Thank you for taking the time to share your positive experience with WhiteBIT! We're thrilled to know that you recommend our exchange. Providing secure and user-friendly services is at the heart of what we do. We strive to offer a wide range of cryptocurrencies and ensure that transactions are both secure and fast.
Our customer service team works diligently to provide reliable assistance, and we're pleased to hear that you find our website user-friendly. We appreciate your recognition of our competitive rates and the benefits of our referral program.
Thank you for considering WhiteBIT as a great choice for cryptocurrency investment. If you have any more feedback or questions, please feel free to reach out. Happy trading!
Whitebit is very good trading service to buy or sell crypto currency. The site provide trust and quality product. Very good and user friendly platform. Easy to use and very good fees. I highly recommend this site.
Thank you for your positive feedback! We're delighted to hear that you find WhiteBIT a very good trading service for buying and selling cryptocurrencies. Building trust and providing quality service is important to us. We're glad that you find our platform user-friendly, easy to use, and with good fees. Your recommendation means a lot to us. If you have any more feedback or questions, feel free to reach out. Happy trading, and thank you for choosing WhiteBIT!
Great website to invest in cryptocurrencies and do trading. He made a lot of profit thanks to this site, I recommend it to all my friends and family. Good luck to all of you. I really liked this site a lot.
Thank you for your positive feedback! We're delighted to hear that you find WhiteBIT an excellent website for investing in cryptocurrencies and trading. We're glad to have contributed to your profit and appreciate your recommendation to your friends and family. If you have any more feedback or questions, feel free to reach out. Happy trading, and thank you for choosing WhiteBIT for your investment journey!
I do cryptocurrency transactions professionally! Whitebit shows me a unique transparency, safely, clearly and quickly, I make my cryptocurrency lives, my forex trading with all possible support! Whitebit support shows people and professionals hired to do so! Quickly and clearly, we do the entire support procedure as quickly as possible, saving us time!
Thank you for your positive review! We're thrilled to hear that you consider WhiteBIT an excellent platform for your cryptocurrency transactions. Providing transparency, safety, and quick support is important to us. We appreciate your recognition of our support team's efficiency and professionalism. If you have any more feedback or questions, feel free to reach out. We're here to assist you professionally and promptly. Happy trading, and thank you for choosing WhiteBIT for your trading needs!
I last bought my Crypto 2 weeks ago on this site. I am happy that the transaction went so smooth than i expected. I was a bit hesitant at first and gave it a try, glad it worked out. Thanks.
Thank you for sharing your experience! We're glad to hear that your recent transaction on our site went smoothly and exceeded your expectations. We're here to provide a reliable and user-friendly trading experience. If you have any more questions or need assistance in the future, feel free to reach out. Happy trading, and thank you for choosing us!
Overview
WhiteBIT has a rating of 3.4 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WhiteBIT most frequently mention and customer service. WhiteBIT ranks 57th among Cryptocurrency sites.
WhiteBIT offers more than 325 cryptocurrencies, including popular assets like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many others, with over 540 spot trading pairs and 180+ futures trading pairs. Traders can also access fiat-to-crypto, crypto-to-crypto, and stablecoin trading options, making WhiteBIT a versatile platform for all types of cryptocurrency traders.
The platform supports 9 fiat currencies, and with an annual trading volume of over $2 trillion, it has proven to be one of the largest exchanges globally. WhiteBIT is also proud of its strategic partnerships with top brands like FC Barcelona, ESL Faceit, and VISA, as well as a strong commitment to corporate social responsibility, having donated 456 million UAH to charity.
Security is a top priority for WhiteBIT. The platform implements rigorous security measures to protect users' funds and data. The majority of digital assets are stored in cold wallets, ensuring that they are safely isolated from potential threats. Additional security features include two-factor authentication (2FA), email verification for withdrawals, and biometric verification for identity checks.
One of WhiteBIT's unique offerings is its WhiteBIT Codes feature, which enables users to transfer assets to other exchange users without fees and with enhanced security. This functionality allows for fast and secure asset transfers within seconds.
WhiteBIT also provides users with an opportunity to earn passive income through its Crypto Lending program. By lending their crypto assets to the exchange, users can earn up to 19% profit, depending on the chosen lending plan's duration.
To cater to traders seeking leverage, WhiteBIT offers margin trading with up to 10x leverage. This allows users to amplify their trading potential and increase potential profits, although it also carries higher risks.
The exchange supports futures trading, offering Bitcoin perpetual futures, providing additional opportunities for traders interested in derivatives trading with 1x - 100x leverage.
To foster a competitive environment and reward active traders, WhiteBIT regularly hosts trading competitions in partnership with blockchain projects. Users can participate and earn rewards based on their trading volume on specific trading pairs.
WhiteBIT's proactive customer support team operates 24/7 and assists users in multiple languages, including English, Russian, Ukrainian, Chinese, Japanese, Spanish, Estonian, and more. Users can reach out to the support team via email, create support tickets on the platform's website for quick assistance, or call the hotline for immediate help.
In terms of regulatory compliance, WhiteBIT adheres to international Anti-Money Laundering (AML) and Know Your Customer (KYC) standards. This commitment to regulatory compliance ensures a transparent and secure trading environment.
The exchange continually enhances its platform and introduces new features to meet users' needs. The convenient and intuitive user interface allows traders of all levels of experience to navigate the platform efficiently.
With a team of over 1,200 professionals and 7 offices worldwide, including Ukraine, Turkey, Georgia, Portugal, Lithuania, Australia, and the United Kingdom, WhiteBIT continues to grow and strengthen its presence in the global cryptocurrency market.
Overall, WhiteBIT stands out in the cryptocurrency exchange landscape for its focus on security, diverse trading options, responsive customer support, regulatory compliance, and innovative features like WhiteBIT Codes. The exchange's dedication to providing a seamless trading experience positions it as a reliable and forward-thinking platform for cryptocurrency enthusiasts worldwide.
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- Vilnius, Vilnius County, Lithuania
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Business History
The inception of WhiteBIT was driven by a group of passionate individuals with a deep understanding of the potential of blockchain technology and the transformative impact it could have on the financial landscape. They recognized the need for a reliable and secure platform that could cater to the growing demand for digital asset trading while prioritizing user experience and security.
In its early days, WhiteBIT faced the challenges and uncertainties that any startup encounters. However, the team's unwavering commitment and belief in the project kept them focused on their goal. They began building the foundation for the exchange, laying the groundwork for a platform that would set new standards in the industry.
One of the critical factors that set WhiteBIT apart from its competitors was its dedication to security. From the outset, the team prioritized the implementation of robust security measures to safeguard users' funds and personal data. Advanced encryption, multi-factor authentication, and other cutting-edge security protocols were integrated into the platform, instilling confidence in users and establishing WhiteBIT as a secure and trustworthy exchange.
As the platform developed, WhiteBIT continued to add a wide range of cryptocurrencies and trading pairs, catering to the diverse needs of traders and investors. The exchange's commitment to diversity and inclusivity in the cryptocurrency space set it apart as a versatile platform for traders of all levels of experience.
In addition to its wide selection of cryptocurrencies, WhiteBIT introduced innovative features like WhiteBIT Codes, enabling users to make secure and efficient asset transfers. This user-friendly functionality further enhanced the overall trading experience on the platform.
WhiteBIT's relentless focus on regulatory compliance played a crucial role in solidifying its position in the industry. The team worked diligently to adhere to international AML and KYC standards, ensuring a transparent and compliant ecosystem for users and fostering trust within the community.
Over the years, WhiteBIT's dedication to customer satisfaction has been a driving force in its growth. The exchange established a robust customer support system, providing round-the-clock assistance to users and ensuring that their inquiries and concerns were promptly addressed.
The platform's success can also be attributed to its strong emphasis on innovation and continuous improvement. The team regularly introduced updates and new features to enhance the platform's functionality and user experience. These efforts resonated with the community, leading to a rapidly growing user base.
WhiteBIT's journey has been marked by several significant achievements and milestones. From forming strategic partnerships with leading projects to offering competitive trading fees and conducting successful token listings, the exchange has consistently demonstrated its commitment to growth and excellence.
As the cryptocurrency market continues to evolve, WhiteBIT remains at the forefront of innovation and adaptation. Its visionary leadership and strong community support have positioned it as a trailblazer in the cryptocurrency exchange landscape. The future of WhiteBIT is undoubtedly filled with more accomplishments, as it continues to redefine the way the world engages with digital assets.
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Good afternoon! Thank you for your patience and for contacting us. We are checking the information with our specialists.
UPD 13.08: Hi again! We understand your concern, and we want to assure you that our AML specialists are actively working on your issue. These checks are necessary and can take some time, but please know that your case is a priority for us. We’ve seen your feedback on various platforms and fully understand your frustration. While we can’t provide an exact timeline, rest assured that we are doing everything we can to resolve it as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding. Your satisfaction is very important to us, and we are committed to resolving this situation.
UPD 16.09.24: Hello! Thank you for raising our rating. We have tried to resolve your issue as soon as possible and appreciate your feedback. As we mentioned earlier, the reason for the temporary blocking of funds was due to an AML check. We thank you for your patience.