Webmail

When my roommate (who has been a customer of this email site since 2007 at least) tries to call their phone number, *******610 and when we try and send an email to their customer care, we get error messages and we also do not even hear a ring on their phone!
What is going on?
He has service at this site; he still gets email, but he can't talk to anyone!
WHY NOT?!
I will not refer anyone to this email service and you should not have it!
This is no service---and they charge money for it.
They used to have full customer 24 hour care, email contacts, etc., but now NOTHING!
WTF...
This is email with our hands tied behind our backs!