The company's reputation is marred by notable customer dissatisfaction, particularly regarding order cancellations and a perceived lack of empathy or support from the service team. Customers express frustration over the absence of proactive solutions or compensation following issues, leading to a reluctance to reorder. While some may appreciate product quality, the overall sentiment indicates that customer service shortcomings significantly overshadow positive aspects. This trend highlights the need for the company to enhance its customer support approach, focusing on communication and resolution strategies to foster loyalty and improve customer experiences.