VetFriends

I ordered a set of dog tags and a Veteran's hat. What I received was cheap, costume quality garbage. The pathetic excuse for dog tags is made of cheap tin and are easily bent with little to no effort. The free P-38 can opener is a joke piece of tin as well. The hat that I received has a simple tag that reads designed in USA...,but not made in USA? Friends of China is no friend to this vet, $52 for a dollar store hat and Tin dog tags, that I waited 3 weeks for, is shameful and not at all serving the needs of Veterans... I will never give another dime to this company...

They advertise a US made product, but labels are still from China.
Fraudulent or at least intentionally misleading advertising.

In the past I have been satisfied with my purchases however this time I ordered two shirts, a hat and only recently got an e-mail telling me it may be 1-2 weeks before they are shipped. What is worse is just after I got my e-mail receipt I noticed I ordered the wrong size on one and promptly e-mailed a detailed letter to customer support requesting a change on the order. I have received nothing on that. I did however get an e-mail from customer support regarding a poor review I gave them. Multiple enquiries to customer support gets you zero. Forget calling them, you wait forever and they drop you in voice mail.

I ordered 2 items and upon receiving them only 1 item was correct. The shirt I ordered was 2 sizes too big and the insignia was completely wrong. Upon contacting them it took 2 weeks to find out how to send it back. Communication was horrible. The first person I spoke with said she would send me a prepaid shipping label to return the shirt since they sent the wrong item. After a full week and several phone calls (could only leave a message) and emails, I finally received an email from the customer service manager who talked down to me and was very rude. Another few days went by, finally I just sent the shirt back to them with tracking and hoped for the best. It arrived there on Friday, I got an email the following Tuesday that she had processed my refund but would do nothing about the $10 postage.
I would never recommend this place to anyone, especially a veteran! Horrible people! Avoid them!

Don't believe their line that orders ship within 1-4 days. On day 8 I tried to contact them. They do not answer their phone. I emailed. They do not respond to email. I cancelled order. Then they ship it via a slow boat from China. Still waiting on it. No apology, no acknowledgement... no product. Nothing. If you dropped the ball and my order got lost, at least have the decent to let me know. So frustrating. I will NEVER order from these people again. And I have to wonder at the positive reviews some people have given them. How can their customer service be professional when they have no contact with you? Just crickets chirping in the wind. I wish I'd read the reviews before I ordered. I am getting the distinct impression this company is some guy working out of his garage and not doing a very good job of it. Nice way to treat Vets. Shaking my head.

They auto renew and make it very difficult to cancel. There is no real value to the service. The web site showed up as "dangerous / nor verified" from my Google Chrome again this morning (3rd time).
This is typically a site that preys on veterans, I hope a federal investigation will be done, this is absolute shameful, shame you on you, what a disgrace

Ordered a keychain from this company and after 5 days it did not ship. I ordered the same product from another company and it shipped the next day so I contacted vetfriends to cancel my order. After twelve phone calls and two emails in 4 days I finally had to contact the BBB. They always seem to make it the customers fault even though they have very very poor customer service. Through the BBB they said this item was no longer in stock but never contacted me. So buyer beware

I recently joined just to try to locate some old Army buddies through their Vet Finder database. It worked somewhat for one out of the five I searched... the others were not listed. As for the merchandise, I saw an Army-style 90 degree angle head Olive Green flashlight being offered on their website for over $40. I think they're $10 or less in the Exchanges. I don't know if their other products are similarly overpriced. Also, I'm getting WAY too many emails from VetFriends; finally had to designate them as SPAM so they go straight to my Junk Folder instead of cluttering up my Inbox.

Very disappointed in the customer service from this company and the quality of the product. Shirt is advertised as Black but came in a greenish-grey color. When I called to have it replaced I was told, "that's the color it comes in, if you don't like it, return it." Then they proceeded to tell me they would only refund the price of the item and original shipping and I would have to pay to return item. This is poor customer service. If they would advertise the color correctly I wouldn't have to return it!