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United World Telecom LC Reviews Summary
The company is recognized for its reliable US number service, user-friendly management portal, and good call quality, contributing positively to customer satisfaction. However, significant concerns arise regarding its customer service, particularly in handling issues such as SIM card replacements and refund requests. Customers have reported frustrating experiences with support representatives and a lack of clear communication regarding company policies, leading to feelings of distrust. Overall, while the company excels in product delivery, its customer service approach requires significant improvement to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
They provide a reliable US number service. It's easy to manage through the portal and their support team is always online. The call quality is good too and I'm able to take calls on my cell phone or business phone.
Using customer service is essential for being a happy customer. And UWT failed to provide a good one.
Recently I've asked for SIM card replacement and was told that the service is not provided by UWT anymore.
Obviously a company should decide for itself which service to provide, no questions here.
Naturally I've asked for refund of my credit balance and was told that it would be handled by accounting department closed on Friday night.
Monday afternoon I was informed that my balance was transferred to another service (?!) and explained that company policy doesn't offer refunds and Friday conversation was unfortunate misunderstanding.
Interesting concept, isn't, when policy allows ceasing service and doesn't allow refund from ceased service.
I am not going to bore you with details of unpleasant dialogs with customer service representatives, including senior manager, but please take my advice:
United World Telecom IS NOT THE COMPANY TO BE TRUSTED and having a lot companies in this field, take a look at them.
From the business
United World Telecom was founded in 1996 in Delray Beach, Florida, USA. We have more than 27 years of telecommunications experience.
We provide business phone numbers and voice over IP solutions in more than 160 countries around the world. Thousands of businesses rely on our high-availability network to power their global communications. In addition to outstanding call quality, we offer 24/7/365 live tech support, customer success, and dedicated account management.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members