Uniqlo

I ordered some trousers from their website. Their description indicated that they would fit me but they turned out to be much too small. I checked their return instructions and i realized exchanging these was not going to work out, as complying with their policies was going to cost me a lot of frustration and they probably didn't even have my size. After checking reviews of the company online I realized that getting satisfaction would be impossible so I dropped the trousers off at my local Good Will recycle store.

I'm out $62 and I will never buy anything from Uniqlo again. Lesson learned.

Returning merchandise is impossible, whether to store or warehouse. Never once did the individual I talked to even talk about a credit. Not sure they even have such. But if you order online, consider it a no return purchase with no exceptions or concern about any of the details. Poor customer service culture within the company. Please spend your money elsewhere.

I had a hard time placing my order online. I Called customer service and she was impolite cutting me off when I was trying to explain myself saying she could not help me anyway with my issue. And I asked how many customer service agents they have in Canada I called several times and she said only her. It would be nice if Uniqlo's product was as good as customer service. So disappointed.

I used to shop a lot at Uniqlo online store until they changed their return policy. Now if you are buying from online store you won't be able to return/exchange at physical store and you will have to pay return fee 7$. The customer service in Uniqlo Manhattan store is rude and disrespectful to their customers. I stopped buying at Uniqlo, there are many other brands that value their customers.

I ordered from Uniqlo online store and assumed that I'll be able to return the items if I don't like it. When trying to return through mail they charge 7$. I then tried to return it in store and they said they don't accept the returns if purchased online. Worst experience, would never buy online from Uniqlo again.

The system is not user-friendly. It is not easy to make an online purchase in store. Staff doesn't know the system and they sent you from one customer service to another. The worst store the worst customer service in the system. Everything is polyester and not too many natural fabric is out there. Never again

I bought a sweater in one of there stores in NJ. I would like to return it in NY stores but they said I can't. They told me I had to go back to the original store. They never informed me when I bought the merchandise. They told me it was on the receipt. I don't like their policy. I wouldn't come back or buy anything from them until they change their policy. It is not convenient