Been awaiting an adoption certificate from these guys for a few weeks to get delivered to Australia. Called and got through to Emma on second try who said it was dispatched 2 weeks ago but we'd chosen mail option for surface mail which could take up to 12 weeks. Our mistake. She emailed the certificate straight away to me. Delighted with this service. Would totally recommend but make sure you are aware of postage times outwith the company's control.
As the others reviews have stated steer clear from these scanners. I have paid for an express service. They said it was posted on one date, I check royal mail tracking and it was posted days later. Second passport appointment I have now cancelled. I thought this was an official site but do not be fooled by the name. I tried to cancel minutes after my order was placed as they are a rip off but they would only refund 1/2. Do not waste your time or money using this site. The other reviews are accurate as to the experience I have received. Disgraceful that they are still allowed to operate. I will be reporting this company. Do not use them!
I ordered a replacement birth certificate and gave my bank details to pay.
No certificate has arrived, nearly a month later.
What is so worrying is that having paid the initial fee, I have now been charged 3 times.
The first time, I emailed to complain.
There was no reply. I advise anyone who needs this service to go to the government site.
In no account give your details to this company.
Needed an urgent divorce certificate for my future finance and UK Official Services were great with there impeccable timing when speaking with the manager and fast service. Will always to choose business with them agian
Never delivered the certificate, refuse to give me a refund. This was through ukofficialrecords website, which is one of about five or six similar websites that the same guy owns/runs. Any complaints are met with copy/pasted emails with my name written in (in a different font). If you don't order the overpriced recorded delivery option you will not get what you ordered. This is a massive scam, you should use the official GRO website which is also cheaper. Don't fall for this.
I am embarrassed to have been taken in by these people. You will be charged a "Search fee" even if they cannot locate the document you have requested. I only found this out after waiting a month. No receipt was sent to my email. There was no indication of what the hold up was, I had to call. So now I've canceled. I am primarily angry at myself, but also angry that this business has been allowed to operate for so many years.
Found this site through google as they obviously pay to be one of the top results. It wasn't until after I placed my order that I scrolled through other options and realised this was a scam site listed by thr government as one that is overpriced and may not deliver on time or at all. They should be taken to court as they are not delivering the service which was promised when taking money from people. Also don't be fooled by the positive reviews- they are quite clearly fake.
Wish I'd read the reviews on here and Trustpilot before purchasing. Order a copy Decree Absolut from them thinking it was an official government site. Had to reorder from the courts at the cost of £10 as opposed to the £95 these scammers charge, they then don't deliver. Can't even track the order through their site. Thankfully ordered through Paypal and raised a dispute.
Please don't use these deceitful websites, they are not official government services. A birth certificate costs just £11 from a gov.uk website. I had to give 1 star but they deserve none. They are deliberately scamming people out of money. Don't be fooled.
Made the mistake of going to these people as a google search brought them up and they looked legitimate for a copy of birth certificate for my son. Granted the government don't make it easy to find out how to get a replacement certificate but when you do find it then you find that 1) it is less than 60% of the cost of going through these fraudsters and 2) much quicker. Having found that my local registry could issue them cheaper to me I contacted UK Official Services to cancel my order only to be told that it was "in the system" and couldn't be refunded. I checked their website to track the order which said that nothing had happened to date so queried the legality of their refusing to refund the contributions. To add insult to injury the local registry office delivered my copy of the certificate today and I only ordered it yesterday. Not only are UK Official Services a rip off they are also clearly inept.
Overview
UKOfficialServices has a rating of 2 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UKOfficialServices most frequently mention and birth certificate. UKOfficialServices ranks 20th among Birth Certificates sites.
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- Birmingham, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members