UnitedHealthcare

After 3 weeks in and out of the hospital do to a stroke Unied Health Care decided a stroke isn't a reason to need rehab. The stroke was severe according to the neurologist and resulted in paralysis on the right side and swallow issues. The patient had an infection relapse all other issues have improved. Tried moving her to a acute rehab facility and United denied it. She now is to healthy they say. Only 3 weeks out from a major stroke, high blood pressure, heart arithmetic, diabetic, and still only eating pureed food. These guys do not belong in the health care business.

I bought a new CPAP and because the company I bought it from does not give insurance codes they will not pay for it even though I have a prescription. I sent the receipt for paying the full price and they think I rented it. They don't care, they only want to deny your claims without good reason. They have not been helpful at all. Just a insurance scam gladly taking your payments.

Ever since they went to Amazon for otc they have dropped most stuff that I used which is crap then they dropped my amount so can't even get much at all due to higher prices this is an injustice to our senior citizens of which they don't care whether they help us or not

Worst Medicare Advantage plan I have ever had. First claim of the year & they billed that out of network which it wasn't. Numerous call & always someone with thick accent to tell me I am not a member! When I tell them I am & explain problem I get no issues resolved. Had problems with their mail in pharmacy & called to be told I am not a member again. Will be switching next year. Unbelievable how incompetent they are.

I spent 15 minutes chatting with rep only to be given a direct phone # to call & start process again. Auto system had me verify my Dib & zip code twice just to a rep to ask exact same questions. That took another 12 minutes just to be transferred to another system to be on hold, still on hold 20 minutes later. What is UHC doing about OTC customer service. They can't get this done correctly year to year & hold times are excessive

I've been in pain after a fall last April. I've tried physical therapy, acupuncture, laser, ultrasound and NOTHING is helping. Firstly, they denied a lumbar epidural because they "didn't see anything on ct or X-ray. Now they've denied my sacroiliac fusion for next Friday because they won't cover that type of fusion. So IF they approve this, I will have to go over two hours away to get a full fusion done. That ought to be real fun traveling back home. I guess I'll have to unsafely lay down while my husband drives. Another thing. They're ungodly deductible before they pay for any prescriptions. I've now had to completely go off my diabetes medication because it's freaking $700 a month! Thanks a lot UH 😡

NEW Customer, this was a big mistake. Tried to look for a DR, the one I found was no longer at that facility or with this insurance. Called and they sent me a list with the DR that is no longer with the insurance company. It's kind messed up if the data is incorrect to find a doctor

I would give them zero stars if I could. My daughter had an infected toe and I called and they told me what Urgent Care to take her too and then denied the claim. Three months later she had strep throat and I was on vacation. They told me the Urgent Care down the street was again In Network and again denied the claim. I called and after 45 minutes the agent said it was indeed covered. Three months later I get a bill from Urgent Care for a bill that was higher than if she would have just gone and said she didn't have insurance! Seems like a total racket.

I called in October to make sure my upcoming routine dental appointment would be covered. I had had some dental work earlier in the year but the representative assured me routine visits were covered outside of the maximum benefits allowable. They lied. My claim was denied and when I called them they ran me around and wanted me to submit an appeal in writing that may or may not be resolved in 30 days. I will not continue to do business with a company that is not truthful. As soon as enrollment opens I will jump ship. Do not trust UHC, they are not truthful.