Tower Hobbies

I used to enjoy shopping at TH. Now if you place an order you will be dealing with a heartless computer program and customer service will be extremely hard to come by. The human element is gone, this is just a business investment for someone who probably does not even have a hobby. Like others, my trust and support of this business has reached its end

If you enjoy a 1-way shopping experience, rude staff, no consideration for customer support, etc. then this is your company. They won't even let you make minor changes to your order before it ships. Every interaction with them over the past two years has been horrible. Received damaged products, wrong products, etc. and I had to fight each time and often get stuck with fees and return shipping even if not my fault. I've been a customer for over 20 years but never again. Do NOT buy from this company! Horrible...

I've used Tower Hobbies since the early 80's. I've spent thousands of dollars but no more! I always regarded Tower/zHorion with the best in customer support! Real people that flew the planes actually answered the phone and assisted people. You can't even call in a order anymore! MOTION RC still has customer support and answers the phone! Bye bye Tower/Horizon. If you want to take a chance you won't need support use them otherwise run run!

I was in the process purchasing my son a RC car and was getting overwhelmed with the process. I found the car he liked and I found it helpful the page provided recommended add-ons. Picking out a battery and charger just terrified me there are so many different options. The site provides you with recommendations for compatible batteries for each car.

I was also concerned with all the back and forth between colors and type of car my son wanted that was if I was going to receive it before his birthday. Shipping was quick and made it in time before his party.

The picture provided is my younger son the older one I bought it for refused to take a picture with his new car! Lol to cool for pictures

Anthony

I wanted to leave an update on the horrible customer service at Tower hobbies. It's been now over three weeks and I have not gotten one response from Tower hobbies customer service. I had a defective item I did the procedure. Three different times and nothings come of it. They are supposed to respond an email in 48 hours and there's been no service at all. So the only thing I can say is if you got a problem you might want to actually call your credit card company and put a dispute in on the bill. It might be the only way to get service because there is no customer service at tower hobbies
If I could give them a negative score, I would, because there is no customer service at Tower hobbies, but this website only allows a one star review for the worst case scenario
Good luck, my fellow hobby enthusiast
Anthony

The plane I purchased had a defective engine cowl. I was referred to the manufacturer for replacement. Manufacturer sent me another cowl but because they didn't state it was a warranty replacement, I was responsible for paying the dues owed though FEDEX. Manufacturer would not return any of my emails that I sent to them letting them know what happened so they could correct this. I informed Tower Hobbies of what was going on, they refunded me 50% of the cost of the plane! What an amazing gesture! More than what I was expecting!

Bought an arf have some damage sent 6 emails to TH no answer
Cant not get a live person to answer phone.
The plane i bought was 700.00 total they will not answer
If you dont want to get screwed over from TH dont buy.
My account is under my name

Purchased a Tekin ESC on 10/27/23. Waited 5 days and the ESC had not shipped. It said ESC was in stock. Contacted CS. Received an email mid day asking for name order# where it purchased how it was paid for. I sent them a screen shot of the transaction. One day later no response I contact again live chat and was told the item is not in stock and won't be until the end of the month. Horrible FAIL Tower Hobbies!