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TicketGumReviews 152

2.6

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TicketGum Reviews Summary

TicketGum has a rating of 2.6 stars from 152 reviews, indicating that most customers are generally dissatisfied with their purchases. TicketGum ranks 25th among Tickets sites.

service
23
value
23
shipping
21
returns
19
quality
22

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GB
1 review
0 helpful votes
Follow Lisa D.
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I have been so affected by this. Myself and my son scammed 7th January. I have informed, Arsenal, hard to cancel my card. They don't answer the phone,emails

Date of experience: January 7, 2025
GB
1 review
0 helpful votes
Follow Mark B.
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We did receive tickets, the best I can say.
April 1, 2024

I live in the USA and purchased tickets to watch a game during my trip to England. Here are my comments about Ticketgun.
Nice to have interaction with Ticketgun during match day, felt like I was being cared for
Despite many chats tickets did not arrive until 30 minutes before kick off.
I paid for premium side tickets. Was very very disappointed to be sat goal end.
Part of the premium ticket was access to nice bars and food. Not available with the tickets supplied.
Was sat in the family section.
Seats were not together. Our tickets were 10 seats apart. We booked 2 tickets was expecting 2 next to each other

So overall not satisfied with what you sold. I live in California, brought the premium tickets expecting far more than what ticketgun supplied. Not sure I would use ticketgun again or recommend their services. If asked i would say where I got my tickets from but list out all my concerns.

A dissatisfied customer. An offer from ticketgun of a 20 pound coupon for future bookings is unsatisfactory considering what I asked and paid for to what I received

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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False Guarantees
January 10, 2024

I visited your site in November last year. It was influential in my selection of Ticketgum for some football tickets.

I purchased Arsenal vs. West Ham tickets (28 Dec) in November 2023. I bought 4 tickets that were meant to be sitting together at Club Level. 2 of my children flew from Australia to see the game. When the tickets arrived inconveniently a few hours prior to the game it was apparent that there were only 3 Club level tickets and 1 ticket for the Upper Tier which has no access to Club Level facilities. My sons sat together and I sat in another block many rows behind them. My girlfriend didnt want to sit by herself in the Upper Tier and went home. When I complain they have the cheek to offer a GBP100 refund for delivering short on the tickets - WHICH THEY CHARGED ME GBP2,425.00 (all in cost of GBP606.25 per ticket incl booking fee). So much for their 100% guarantee which they proudly proclaim and is relied upon by other sites that compare ticket services 'independently'.

So they sell 4 Club tickets and deliver only 3 and then offer me £100 refund and a worthless voucher for a seat I didnt use. They misrepresented what they could deliver and then failed to even refund me the ticket that I didnt want and couldnt use. I will never use these guys again.

I am very disappointed with their service and lack of customer orientation. It's a scam to buy tickets as cheap as they can and underdeliver to customers just enough so they wont complain.

They don't offer 100% money back guarantee – that is bald faced lie. They offer only a partial refund for a (deliberate?) mistake they made at their own admission.

These guys are scam artists who try to get away with as little as possible when they underdeliver. Their guarantees are empty. Its a scam.

Date of experience: January 10, 2024
GB
1 review
0 helpful votes
Follow Michael S.
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Scam Scam Scam!
December 24, 2023

I purchased Tottenham vs. Everton game 3 months ago. The game was on Dec 22,2023. I bought 5 tickets and we flew all the way from LA to London to show the game to my kids. At the gate, I could not get in because the tickets were not under our name. So, I had to purchased the new tickets at the ticket office. Ticketgum stated that they sent email to me 2 hours before the game which stated that I should not go to ticket office nor speak to any stewards. I did not engage any discussions with anyone, stewards just scanned the ticket and noticed that it was not under our names. When I purchased the tickets, ticketgum asked me to provide the passport details so that they can match the tickets with iur names but it didn't happen. Now, I have requested the refund but they said no because they sent me notice " Do not go to the ticket office window or speak to any of the stewards and don't give up your phone". What kind of legit ticket provider send such guidelines unless it's a scam? Also, sending this message just before the game? What a joke. I am going to get my refund whatever it takes. Please DO NOT use ticketgum! Please don't fall for it.

Date of experience: December 24, 2023
South Carolina
1 review
0 helpful votes
Follow Laura B.
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Ticketgum sold us tickets for a Premier League game. Initially, they changed our seats to a less desirable section—with a paltry partial refund. Ticketgum claimed their supplier backed out. Even worse, the "new" tickets turned out to be counterfeit. And, Ticketgum refuses to issue a refund! Avoid Ticketgum at all costs. Completely unreliable.

Date of experience: December 13, 2023
Argentina
1 review
0 helpful votes
Follow HERNAN A.
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Fake tickets
August 8, 2023

Tickets are fake. I bough tickets for Arsenal Monaco on August 3rd 2023 and I was not permitted to enter.

Date of experience: August 8, 2023
Hawaii
1 review
1 helpful vote
Follow Jesper K.
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Got scammed
July 10, 2023

I was traveling from San Francisco to London to see two Premier League games over a weekend. First game we ordered short side Gold seats lower level and the company delivered tickets for the last row under the roof long side. Worst seats in the house and the customer service at Ticketgum tried telling me they are great seats and close to the recently renovated concession stands. I didn't travel across the Atlantic with my 11 & 13 old sons who are soccer fanatics to be seated close to food and beverages. To say the least they were super disappointed. If Ticketgum is not able to deliver the purchased tickets they should inform the client ahead of time or issue a full refund and not scam the customers. For the second game Tottenham vs West Ham we had purchased lower level Gold seats long side. They were excellent and what we paid for in this case.

Date of experience: July 10, 2023
GB
1 review
0 helpful votes
Follow Martin R.
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Avoid Ticketgum
April 19, 2023

Back in October 2022 I purchased two tickets for Arsenal vs. Wolves. It was a Christmas present for my nine year old son, who is a passionate Arsenal fan, but had never watched them live at the Emirates. On the 26th Feb 2023 I received the following message: 'Unfortunately, our suppliers let us down and we are unable to fulfil your tickets as requested. Consequently, we have cancelled your order and issued you a full refund'. Sorry, this is totally unacceptable and I would urge anyone considering using Ticketgum to avoid them like the plague.

Date of experience: April 19, 2023
South Africa
1 review
1 helpful vote
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Worst Experience!
April 9, 2023

This was the worst experience. We flew all the way from Africa for the Liverpool Arsenal game. They stated we will be emailed tickets within 3 days before the match. We never received any correspondence until 2 hours before the game to meet a guy named "TOM" at a pickup location to fetch the tickets. This was matchday and there was Thousands of people around the pickup area and Tom was not available via Phone or Watsapp. This is the most unprofessional website, please do not use this website to book your tickets.

Date of experience: April 9, 2023
GB
1 review
1 helpful vote
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Amazing experience!
June 29, 2022

Took my kids to Liverpool vs Wolves last season and we truly had a once in a lifetime experience! Tickets worked perfectly and great customer service.

Date of experience: June 29, 2022
Israel
1 review
1 helpful vote
Follow Drago V.
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Bought tickets last season, they were delivered 2 days before the event as guaranteed. All my questions were answered quickly and clearly.

Date of experience: June 19, 2022
GB
1 review
1 helpful vote
Follow eli e.
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We bought 2 tickets for Arsenal - Man U and everything went very easy and well. Was a nice game. Good service!

Date of experience: June 14, 2022
Nevada
1 review
0 helpful votes
Follow Madeline W.
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Great experience
April 23, 2022

Excellent support, always on time. Happy to have a trusted place I can safely buy tickets from. Highly recommended

Date of experience: April 22, 2022
California
1 review
0 helpful votes
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Thank you
April 20, 2022

5 stars is the most I can give but honestly if I could I would give more. Everything was great! Thanks

Date of experience: April 20, 2022
California
1 review
0 helpful votes
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Great website
April 17, 2022

The experience was smooth and everything went as expected and promised. Great website and service, will use this site again!

Date of experience: April 16, 2022
Germany
1 review
1 helpful vote
Follow Mary A.
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Everything was great
April 14, 2022

I love this site, I was nervous that I would do something wrong since I had never purchased tickets online before, but they walked me through everything. And had a live service that can give support at any moment before the game! So I will use this site again for future tickets. Thank you to everyone involved in this website.

Date of experience: April 13, 2022
Louisiana
1 review
0 helpful votes
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Will use again
April 11, 2022

We had a great time at the game and didn't experience any difficulties. It was the easiest time I've had purchasing something online and I definitely will use you again in the future.

Date of experience: April 11, 2022
Arizona
1 review
0 helpful votes
Follow Nina S.
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5/5 stars from me
April 8, 2022

I bought tickets multiple times that arrived quick and easy. Cheap prices and it's legit 5/5 stars from me.

Date of experience: April 7, 2022
Australia
1 review
0 helpful votes
Follow Albert B.
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I enjoyed the ease of the electronic method of scanning for entry, everything worked as advertised, in today's world that is rare to say the least!

Date of experience: April 1, 2022
Australia
1 review
0 helpful votes
Follow Tiffany F.
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I was doubtful about the service upon initial purchase. But my experience was flawless from beginning to end. I'm a customer for life.

Date of experience: March 30, 2022

From the business

Ticketgum.com - Buy tickets for any sport events, tournaments and league tickets, secured online order proccess at the best prices.


ticketgum.com
London, IOM, United Kingdom