Techsmith

I purchased snag it for my home PC. The desktop icon disappears often and keeps trying to update to a newer version. After reaching out for IT support, I got instruction that did no good. You can speak to a live human because they are to busy hiding behind their web page. It once was a great product now it is not worth the money. No customer service and seeking an alternative program. Save your money. If IT support is not there, you become the testing dummy for Tech smith.

Camtasia is supposed to be the market leader. Yes, if you like software that freezes and causes problems. And a company with poor, slow customer service.
I herby confirm I have purchased the software directly from Techsmith and it is a 100% legal product.

We are a small educational organization that made some interactive videos with Camtasia. Because they used interactive features, we hosted them on techsmith's website. During the pandemic they sent us a message saying that all videos that hadn't been accessed in a year would be deleted. We thought we were fine because there are teachers who use our videos every semester. Then they deleted the videos anyway. When I contacted customer support, they told us there was nothing they could do. Bottom line: don't trust TechSmith to host your videos.

I bought Snagit. I asked for a disc of the same so that when out of internet if I had a bad crash I could reload it. I was charged for the shipping and disc. I downloaded the software and never tested the disc.

15 months later I had the crash and tried to reload with the disc. It did not have an EXE file on it. I traded about 4 emails, sent a picture of my receipt and was told that they don't offer discs and more and that I was out of the 30 day return policy.
So in short, they sold me a defect part and would not stand behind it.

This was a go-to lifesaver app when it was Jing. Whatever garbage "TechSmith Capture" is, leaves me sad at best but mostly angry. I'm not a tech person or a reviewer. This was simply a good app turned garbage.

I recently purchased Camtasia and SnagIt. The are not only superior products, but are backed up by excellent support and a strong user community.

Today, I added an annual subscription to their ScreenCast service.

I purchased Camtasia and SnagIt bundle through Amazon. It is the same price as purchasing directly from TechSmith, but unfortunately they used Digital River as their payment portal.

This is the only negative thing I can say about TechSmith is that they use DR. See my review of Digital River on SiteJabber for a view on my experience with them.

Fortunately, when my DR purchase was rejected I was able to call TechSmith directly. Their sales department took care of me in a professional and courtesy manner.