SureCritic

My business has used SureCritic for years with amazing results. I do virtually no advertising as our web presence is huge thanks in part to our SureCritic reviews. Minimal time needed to respond to customer reviews as their dashboard is well designed. You will not be disappointed.

I have been in automotive repair industry for the past 17 years. I have used other software programs for labor times, parts, and invoicing. I'm very impressed with sure critic ability to contact my customer requesting a review for services rendered. The schematic's available for most automobiles is also very helpful. The only downside is cost, is it worth it? So far I say yes. Coming form their competitor, no names, the pros outweigh the cons. We will continue with sure critic and Mitchell 1.

These guys go out of their way to help us with our business. It isn't just the positive reviews, but they help us create a positive outcome with the negative reviews as well. I would absolutely love nothing but 5 star reviews from our customers, but the reality is, as much as we strive to provide that level of service, sometimes we fall short. Having SureCritic help us identify an area/s we may have fallen short in, give us the ability to correct the issue we may have and hopefully before loosing a customer entirely!
Thanks SureCritic!

I was so pleased with my auto buying experience at Absolute Auto on 03/05/2023.The experience was streamlined and stress free.The company has a varied assortment of Hondas and Acuras.All excellent quality.3 years of oil changes is a nice perk coming with the purchase of the car.The owner Carl took the time to go over everything in the car before I drove it away.I would recommend this business to anyone who would like a great experience while purchasing a car.
Camille B

We've had our business Surecrit for quite some time now. We get so much good feed back from our customers, there is also the ones who had a bad experienced, we love the idea about reaching out to customers and see what we can do to help them change their perspective about our business.

Great platform to let our customers leave honest and verifiable reviews. Allows us to review a positive or negative review. We respond to all reviews and can more often than not turn a negative review positive by engaging the customer's concerns. I would say that most of the time it's only a communication breakdown. My customer's don't feel "botherd" by this service.

SureCritic has been extremely helpful and informative with our automotive repair shop. The ease that our customers have when it comes to leaving reviews is impeccable. Whenever there is a problem either on their end or with us, or with our customers then they contact us immediately and do their best to resolve the issue. Our customers have the ease to leave us a review and even email us for an appointment.

Since we have had sure critic it has helped Carlord to understand and address our customer needs. Our customers love my response to their reviews and they like the ability to be able to provide feedback on their service. The abilty to text to our customers has made communicating much better. Our customers are just being able to request an appointment online and it is so helpful for everyone. Thank you again for all of the services from Mitchell.

Carlord

Very easy and useful tool to interact with all and individual customers. I only wish we could have our reviews shared on different platforms; ie. Yelp! Or Google, etc.