Overview
SuperJeweler has a rating of 4.5 stars from 2,179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperJeweler most frequently mention customer service, great price and diamond earrings. SuperJeweler ranks 4th among Engagement Rings sites.
Instant Feedback
I wish this let me give ZERO Star because honestly, they do not deserve 1 star. Your jewelry will never ship to you on the date they tell you. Per their shipping policy, US orders are supposed to ship within 2-3 business days. I placed an order on 01/14/2025 and until today 01/25/2025 my order has never been shipped out. I placed so many calls out to them, spoke with Karen, she has no clue about customer service or telling customers the truth about manufacturing or shipping the products they sell. Also, chat with Sean neither have a clue on when order will be shipped out. I agree with the last review that It's an outside company that produces all of their products. They always tell the customer they will contact production and will update you, don't get fooled by that you will never receive an update. Would never suggest buying anything from this so called jewelry store. No communication and terrible attitudes by their representatives. Jean Dorfeuille
Excellent experience ordering from Super Jeweler. Ring was ordered on 1/26/25 with promised shipping on 1/29/25. Received ring on 1/30/25. The sapphire ring is my birthstone and very pretty. It's a perfect fit
I am very pleased with this transaction. Ji
Beautiful earrings but I will be returning them because they look so much like my moissanite earrings. In addition, the setting was not a basket setting.
All of my orders from SJ have been exceptional, the lab grown diamonds are brilliant and more beautiful than I ever expected. I will continue shopping at SJ because of great products and a great experience. I also love receiving the coupons and the prices and sales can not be beat!
This jewelry store never lets me down. I am so thankful I found this store. I have made purchases with them. And trust me they have never disappointed me. Highly recommend. Service you can trust
As anyone would be a little skeptical about buying real jewelry online, it wasn't so bad. Its also my first time buying real jewelry and had no clue what the differences were on diamonds. So its was a learning curve for me and I couldn't be happier. I cant wait to see the look on my girlfriends face when I give her this necklace for valentine's day, I know she wont be expecting it and how beautiful and amazing it is.
Overall pleasant first experience. The customer service was exceptional. Was able to have my shipping issue addressed in a prompt manner. I will order from Super Jeweler Again!
Beautiful, Thank you,
You shouldn't make people have to put 50 words or more down All I wanted to say is it's beautiful and thank you and should not be mandatory to write a paragraph about a necklace
The rep I spoke to online provided the best customer service with kindness and compassion and I give him a highly recommendation to his Supervisors. Great job!
Ordering was a very easy process!
The product I received was outstanding and more than I expected. Absolutely beautiful and sparkled
And I loved the case it came it with the tiny light.
Hat's Off to Super Jeweler, my new place for special gifts.
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- New York, NY, United States
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Business Highlights
- FREE Shipping
- Lifetime Guarantee
- 60 Day Returns
Business History
All of our diamonds come from ethical, conflict-free suppliers. We buy direct from the source and pass the savings on to our customers. You simply will not find a better deal on jewelry anywhere. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. We stand behind everything we sell. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We ship to almost every country on the planet for FREE and have served millions of customers worldwide.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members