SuperHeroStuff has a rating of 3.1 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperHeroStuff most frequently mention customer service, great quality and wrong size. SuperHeroStuff ranks 10th among Costumes sites.
Superherostuff.com is my favorite place to get my unique comic gear. In the 10 years I've been shopping there I've had 3 set backs with my orders, and Superherostuff.com has handled each 1 quickly and they've exceeded expectations. Thanks!
So I ordered 3 hats and they were the wrong size. So I had to pay shipping to send it back to them for the exchange no biggie. That was like 2.5 weeks ago. I've called twice and both times they have told me that they only have one employee doing returns this time of year… and she'll get to it when she gets to it… but your stuff from anywhere else bc anywhere else give free return shipping and much faster turnaround. And more than one employee doing returns during the holidays.
If I could give them minus stars, I would. After sucking up the American exchange rate, I was charge an additional $50 in import fees to CANADA. Additional fees that were not indicated on their website nor that I have ever experienced when buying from an American company. To add insult to injury, over half these fees were due to their bad standing with FexEx and had nothing to do with duty and taxes! When I contacted customer service they lied and said it was stated on their site and they offered no compensation. To speak nothing of the quality of the actual products. What were meant to be inexpensive, fun stocking stuffers became overpriced, cheaply made trinkets. DO NOT buy from this site.
Amazing and wonderful service! The fast service of receiving the package! The only thing was very difficullt was to choose something from their site because Theo have EVERYTHING!
I ordered from this shop from time to time and I'm never disappointed! The quality of fabrics is great, I brought a zip up hoodie there 6 years ago and it's still good as new. I had a problem with my last order and the team behind the shop was so nice, really helpful and quick to react my problem was solve in least than two days ( knowing that I'm ordering from France so there is adifferent time zone). Really a fantastic online shop, truly recommend! Xx
I recently made a purchase of some men's underwear that were advertised as 95% cotton, but were intact 95% spandex. Be careful of what you order!
Ordered a gift for my child. I'm a single mom so it was a bit of a sacrifice to buy. My package was lost by ups. They won't resolve the issue. They ship a certain way where a person can't file a claim with ups. The person that emailed me back from customer service was extremely rude. Does not care to resolve anything they only care about taking peoples money. This company is very dishonest. Don't trust a thief. I am posting about this every chance I get. And I would rate a zero but it won't alow me to.
As an international shopper I have bought from these guys regularly and have never been disappointed. Their exclusive range of New Era caps are simply awesome and great quality. Their international shipping costs are also very fair and are delivered promptly. Just finally their customer service is also first class. On the one occasion I had a slight issue with an order they were more than willing to help and responded quickly. Thanks to their entire team.
This is a great place to get a variety of products from your favorite superhero franchises. They offer things like apparel, collectable merchandise and accessories. You can choose from a wide range of franchises from the Marvel and DC universes. Plus, there are other franchises you can purchase things from, like The Legend of Zelda, Mega Man, Teenage Mutant Ninja Turtles, Star Wars and various anime franchises. All in all, it is a awesome place for pop culture enthusiasts. I have personally made a purchase with them before and had a great experience. Will definitely buy from them again in the future.
Vielen Dank für Ihren schnellen und guten Service! Sie haben alle meine Fragen beantwortet und alle meine Probleme sehr schnell gelöst!
I ordered a watch from these guys, but unfortunately it got stolen off of my porch. I told them my story, and even though it was no fault of the people at SuperheroStuff.com they were kind enough to give me a discount on another watch. I appreciate a business who supports its customers even when it has no obligation to. For that reason an there great products I give them a 5/5 I will be shopping with them for years.
The order I placed arrived in a very timely fashion, and was very nice quality. Due to no fault of their own, the item was slightly defective, so I reached out to customer service and within only a couple hours they agreed to send a replacement out at no cost to myself. Excellent customer service is an understatement!
I have been ordering from SuperHeroStuff.com for a few years now and the site always impresses me with the amount of available sizes and up to date merchandise. The t-shirts and sweatshirts are top quality. I have had to deal with customer service on a few occasions and they are quick to resolve my issues while being polite and courteous. I highly recommend SuperHeroStuff.com!
I ordered these comics for my brother! Such cool comics! My brother reads them with pleasure! Very suitable for lazy kids who don't want to read! =)
I ordered a couple of hoodies at their over inflated price tag and got no confirmation that my order went through. It didn't even appear in my bank. I reordered and then both orders showed up in my account. I just wanted to stop one order from going through. It took over a week of emails and repeated phone calls to get even a basic response from their customer service. At that point they had processed both orders and gave me a "sucks to be you" attitude. Don't buy here. It's nothing but an overpriced hassle from start to finish.
I have been ordering from SuperHeroStuff.com since 2013. Their catalogue of products when it comes to your favourite superheroes is second to none. Furthermore, the customer service team are quite helpful which is a rarity these days. Highly recommend to purchase their merchandise.
I just got another green lantern hat by new era, this time in black, with a glow in the dark logo. It has John Stewart on the inside lining which is awesome. I late night ordered a shirt I couldn't afford after getting a coupon code, and had buyers remorse this morning. Customer service cancelled my order for me,(as it wasn't fulfilled yet) and I immediately got a paypal refund. I was very thankful for their prompt help. Great customer service experience.
I ordered items for Christmas in September they were shipped on 29th September, on 9th October they were being returned to sender, I contacted them they replied with you need to confirm address for shipping company, I did this it is now 3 November they have ignored my last 3 emails according to tracking it is still sitting in limbo, hasn't even been returned. Uesless service, I've asked for them to reship my items or refund my money, no reply, would not recommend
Order a costume for my child. Delivery was fast and quality is great. When I had a question after I made the purchase they were fast and helpful to respond. Great selection too.
Thanks!
Answer: HI Errol, I checked our e-mails and I did respond to you right after you sent your inquiry. Your parcel was returned to sender and was mailed back to our facility. Please check your e-mail and respond to whether or not you would like your item reshipped out to you. Please let us know if there is anything else that you might need in the meantime. Kindest Regards, Korri
Answer: HI there Tony - If you are in the domestic US and order now using USPS standard shipping you will get your item before Christmas:) - Korri
Answer: Hi Amy, Thank you for the question! All of our products are sourced from manufacturers holding licenses from Marvel, DC, or Disney. If you have any additional questions or concerns, customer service would be happy to help you at help@superherostuff.com!
Largest selection of superhero t-shirts, hoodies, hats and more for Marvel, DC Comics, and Star Wars. Get fast shipping and good prices at SuperHeroStuff.