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Stuffed SafariReviews 76

3.2

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Stuffed Safari Reviews Summary

The company has garnered a reputation for high-quality stuffed animals and fast shipping, with many customers expressing satisfaction with their purchases and the overall value. Positive sentiments highlight attentive customer service, particularly in customizing orders and resolving issues when they arise. However, concerns about inconsistent product availability, shipping delays, and quality control have been noted, with some customers experiencing dissatisfaction due to damaged items or lack of communication. Overall, while the company excels in product quality and service responsiveness, addressing operational inconsistencies could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Hello, my name is James, and I work in healthcare - sorta. I am a Security Officer for a group of hospitals in my city and I recently purchased a large(r) order of stuffed animals from this company.

First, I want to acknowledge that their customer service is handled efficiently, with impressive response times to inquiries (for any business' standards). They even utilize a customer service "ticket" system - which is very smart, no matter the business size.

Now, onto the purchase. Because I was buying these out of my own pocket, I could only afford a limited amount, so I chose many of their cheapest (and smallest) options. I have no complaints about this because I figured there would be limited availability for the cheaper ones. Actually, I have no complaints at all. So, I bought everything they had under $6 - basically. Because so many of the ones I wanted were either out of stock or limited stock, I ended up buying less quantity due to cost of the more expensive toys. Still, I was able to get 70 stuffed animals for a little over $350, which I was hoping would be a good deal.

When they arrived, I was not disappointed! They were incredibly soft, well-stuffed, cuddly and adorable! I also bought about a dozen of their Unicorn Hats, and I HIGHLY recommend them - insanely soft and the kids absolutely LOVE them. The only ones that aren't particularly popular are the Toucans, and I will admit, they are (by comparison) less cute than the other options available for the kids.

Pros:
Quality products - even the cheapest options
Great customer service
Professional business approach
Value for money (including free shipping after a large enough purchase to qualify)
Bulk Purchase Discounts

Con:
Availability was a bit discouraging as I saw the cheapest options quickly disappearing and more expensive options cutting into my budget. This is not necessarily a reflection on the company, as it could have just been the timing of my order (right before Easter), but it is only transparent that I mention it.

Date of experience: April 19, 2023
New York
1 review
0 helpful votes
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Looking for a cute stuffed naked mole rat that was just about true to size. Not only is this a very good quality plushy. It also delivered extremely fast, all the while customer service was very helpful.

10/10 would recommend to a friend!

Date of experience: October 26, 2021
Pennsylvania
1 review
0 helpful votes
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Ordered three weeks before Xmas received at tracking number which was never acknowledged by the USPS. After several calls leading up to the holiday, still no package and finally they credited my account for unreceived merchandise. Did some research and found the same item and received within four days. No high shipping charges just good customer service.

I would not recommend this company since what they promise you and what doesn't get delivered on that promise are very different.

Date of experience: December 29, 2020
Colorado
5 reviews
19 helpful votes
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Flying Squirrel
August 28, 2020

I ordered a flying squirrel stuffed animal from stuffedsafari.com on 8-13-20. The description on the site indicated it measures approx. 12 inches and had a picture. I received a flying squirrel that measures 16 inches and wasn't the same item in the picture. Disappointing. I got a full refund but won't order from them again.

Date of experience: August 28, 2020
Michigan
1 review
2 helpful votes
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I ordered a Raccoon plush for myself and not only did they listen to my request for one with a sweet round face (since all toys have sewing variations), but it was shipped out the same night. I got it just a few days later, 3 days earlier than expected. The whole shipment took 2.5 days and my buddy was at my front door. Great quality, very soft and adorable. Will definitely be ordering again from here next time I want a stuffed animal I can't find in stores. Also, much cheaper than the toy brands actual shop.

Date of experience: June 7, 2019
Nebraska
1 review
2 helpful votes
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I loved this place. Every single purchase I've made has been adorable, high quality, and the shipping is so fast with friendly customer service.

Date of experience: May 11, 2019
New York
1 review
3 helpful votes
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I'm very happy with the product and service! I placed the order last Friday and then called them to ask if they could make sure that it arrives by this coming Saturday (8 days later), as I'm flying out to spend time with my girlfriend and this is a present for her. They assured me that it would come on time, and indeed, it was shipped out on Monday and arrived on Wednesday. The product itself is very high quality and also very adorable! Highly recommended.

Date of experience: March 28, 2019
Minnesota
2 reviews
0 helpful votes
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Fantastic quality
February 26, 2019

My experience with Stuffed Safari was very positive! I ordered a stuffed animal, with a custom message written on the shirt. Came out just as I wanted!

Date of experience: February 25, 2019
Hawaii
2 reviews
8 helpful votes
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I ordered items that were in stock and then my order was delayed in shipping because the items were not available. My options were to wait or pay additional fees for shipping. Two of the stuffed animals I ordered were in terrible condition and they were shipped in a box with no protection not even tissue paper. Obviously quality control is not a priority. I tried to get a response to no avail except a message saying that they were a family owned business. I expect better service. Additionally, I notice the company does not post any reviews on their website unless they are positive.

Date of experience: February 9, 2019
Australia
1 review
0 helpful votes
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It's a really nice website, but you should really only order stuffed toys you really want that you cannot obtain elsewhere (if you don't live in America or Canada) and you should endeavour to order more than one at a time because if you live in Australia (for instance) and you order only one item, the cost of the shipping will generally be more than twice the cost of the toy. That's the only bad thing about them; they stock a much wider range than "Stuffed with plush."

Date of experience: January 5, 2019
Canada
1 review
1 helpful vote
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Ordered a golden retriever dog with t shirt. Dog was fine the t shirt was not the best fit on the dog. For $5 i was expecting it to fit better. Other than that i have no complaints.

Reading some of the other reviews i wasn't sure what to expect but i'd order from them again.

Date of experience: March 27, 2018
Alabama
1 review
1 helpful vote
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We love Stuffed Safari! We have got some toys from them and the toys have turned out awesome! It's also unique that you can add bandannas, and we have collected lots. They are the stuffed animal universe! They have fast shipping and also awesome quality.

Date of experience: March 24, 2018
Illinois
1 review
3 helpful votes
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After several emails notices of delays on a gift, I purchased I finally just canceled my order as they wanted me to pay for an upgrade due to the fact they couldn't get it together on their end. What a joke! Pay for an upgrade after already waiting 3 weeks! Right after I wrote this review and placed an order with another Co. One of the Owners (Shannon) called to make things right. If I had not already placed the order I would have. Very impressed that she took time to call and explain what happened, and try to make it right!

Date of experience: March 22, 2018
California
1 review
4 helpful votes
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Gucci
March 15, 2018

I ordered an Aurora mini flopsie donkey and black panther and they came I also ordered an aurora destination nation leopard and it came for Christmas. They both came in with in a week

Date of experience: March 15, 2018
Colorado
1 review
1 helpful vote
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At Christmas Time I purchase a baby giraffe key turn musical for my grand daughter who wasn't born until January 18th. It is now February 27th and the music box doesn't play. I was first disappointed that the turn key was all plastic so I can imagine how cheap the music box is. Well they have a 30 day return policy and the only way they would help is if I buy another one. ARE YOU KIDDING ME! Why would I buy another one? Now I know why it's 30 days because they don't stand by the quality. It was for an infant used maybe 10 times? I called another place and they said they had some problems with the turn key on some stuffed animal and they were willing to help but unfortunately I didn't buy it through them,... I will now.

Date of experience: February 27, 2018
Massachusetts
1 review
1 helpful vote
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I ordered a product o their site however due to issues on their end they were out of stock, they called and emailed me to let me know. I was able to pick another item with no issues and received the product in time for Christmas. Awesome experience

Date of experience: December 22, 2017
Canada
1 review
1 helpful vote
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Amazing Service!
November 18, 2017

Came earlier than expected and came as they looked in the picture. Also the prices are very reasonable. Thanks Stuffed Safari

Date of experience: November 16, 2017
Canada
2 reviews
5 helpful votes
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Exceeded Expectations
October 28, 2017

When I first read about this company upon considering placing an order with them, I was met with a lot of mixed reviews but decided to take the gamble. I'm glad I did because the service was quick (I received my order within a week.) and the quality of what I ordered was better than anticipated. (I ordered the leafy sea dragon 14.)

Date of experience: October 27, 2017
Minnesota
1 review
6 helpful votes
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I'm a kid myself, so I'm the best critic when it comes to toys :D The animals look just like they do in the picture. Perfect qualtity! I love to collect stuffed animals because I love them. And this place has all sorts of stuffed animals. Dogs, cats, bugs, frogs, horses, farm animals, wild cats, monkeys, sharks, birds and many more. There jumbo animals are amazing and you can even buy bandannas with your own personal message and color with your stuffed animal! This website is like my heaven and it should be everybodies. I don't get what is up with all these bad reviews. Like just because you had on bad expirence that doesn't mean you rate it one star. Shipping is fast and the stuffed animals are cheap, but they still have good quality. Stuffed Safari needs to be more well known because I love this site and all the stuffed animals I buy from there are my best friends :D

Date of experience: June 26, 2017
New York
2 reviews
3 helpful votes
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I am crying tears of joy as I write this review. Dramatic much? If you experience stuffed safari youll understand why. The customer service here is very hands on and went above and beyond any average expectation. The stuffed safari team is truly invested in seeing to it that each customer is very satisfied with their order. Katie at stuffed safari was sweet and professional as she created a custom personalized crab for me even though crabs arent usually customizable. Katie saw to it that I recieved exactly what I needed as my special gift. The prices and shipping are beyond reasonable and the turnaround time is excellent. Katie and the team were around for me whenever I had a silly question or random inquiry. As a gift buyer and event coordinator I feel safe when trusting stuffed safari as i know they have my best interest in mind. Very thankful!

Date of experience: March 21, 2017

From the business

http://blog.stuffedsafari.com/ https://twitter.com/stuffedsafari https://www.pinterest.com/stuffedsafari/ https://instagram.com/stuffedsafari/ http://stuffedsafari.polyvore.com/


stuffedsafari.com
Founded in 2007
Springfield, IL, United States