On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Stores.joann Reviews Summary
The company's reputation reflects a mix of positive and negative customer experiences. Many customers appreciate the quality of products offered, particularly in crafting and fabric selections. However, significant concerns arise regarding customer service, particularly in specialized departments like framing, where customers frequently encounter unavailability of knowledgeable staff and inadequate support. This inconsistency in service leads to frustration and a perception of unreliability. Overall, while the product quality is a strength, the company must address service deficiencies to enhance customer satisfaction and improve its overall reputation.
This summary is generated by AI, based on text from customer reviews
If you need assistance in the framing department, good luck! Even if you call ahead to see when an employee will be there. On Wed 9/25/19 I called to inquire when there would be someone in the framing department. I was told by the lady on the phone that she will be there on Sat 9/28/19 from 9am -5pm. I asked her multiple times if she was sure that someone would be available. She said she was the one working that Saturday. So on Saturday I ventured to JoAnn Fabric's, but low & behold, none was there to assist me with my customize framing. The manager was of no help at best! A Real ZERO! This was not the first time I have gone there & no one with any knowledge was in the department, even when I specifically asked if there would be someone knowledgeable to take my custom framing order. My advice to everyone avoid JoAnn Fabric's framing department.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Fabric Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members