Stauer

On January 19,2024 I ordered a watch which came with a free Sparkling Tree necklace. The tree necklace was out of stock so they arbitrarily substituted another item without even contacting me. When I questioned them about this, they said it was their practice to substitute another free item of their choice and if I had wanted to return it and the watch, they would have deducted the postage from my refund. By the way, the cost of my watch was $29.00 and the postage and handling was $29.95. Talk about highway robbery. I'm going to have them remove me from their mailing list - I don't like the way they do business!

It was extremely difficult. First you said I Had no account, then my password was wrong. After four times trying to reset my password, I gave up and ordered as a guest. That was the only way I could order. I paid by PayPal; If my wife had not wanted this I would have stopped long ago.

I was pressured to get Platinum membership with a promise that I would get coupons more than the cost. However, I never got the coupons and was told they don't mail it. So I requested to cancel the membership. I have called numerous time for a month and they keep saying it will be cancelled and I will get th refund of $129 in 5 to 10 days. I have been told the membership the membership was cancelled on 10/3/2024 but no refund yet. This is ridiculous and unacceptable! Rating should be 0 for unprofessional business practice.

This company charges exorbitant shipping charges. $30 on a $170 purchase. Then have the nerve to charges non refundable sales tax on shipping charges. It was $12,50 plus tax to return the item so that tells you the $30 to ship it should more than cover the return and even restocking. Bottonm line? My refund amounted to less than the item purchased. Cost was $209 refund was $165 for a $169 item! In other words it cost me $45 to receive and return an item. In my 75 years I have never experienced this lack of customer service for an item that is not clearly described in their catalog nor is their intricate sales tax or shipping charges overtly explained. Do not bother to call they are totally arrogant and self serving, Avoid this highway robbery at all cost. Do keep a copy of your catolog to verify your purchase!

It was easy to shop but the shipping charges were supposed to be $6.95 not $9.95. That is my only issue at this time.

This is an update to my 12/20 review--If I could give this company 0 stars, I would. After a long conversation with a service rep, who said that I had not paid for an ordered product that I had cancelled but they sent anyway, I agreed to pay for the product. I just received my credit card bill that shows that Stauer did receive my original payment in November and then received the payment that I made after the phone call in December. I will never, never, never order from StauefrViva Terra again and I would advise others to Never order from them!

Ordered through Viva Terra catalog ( used to be a great online company but recently taken over by Stauer). The item that I ordered was backordered...it was a birthday gift, so the date mattered. After several weeks of getting delay messages, I called to cancel the order. During the call, I was told that the item was still backordered and the order was cancelled. The order was later shipped (after the cancellation!). I received a bill for the order even though it was cancelled. Stauer customer service was unhelpful and said that I still owed for the shipped item, even though it had been cancelled. Very disappointed and I will no longer be a customer of Viva Terra or Stauer

My husband loves the men's bracelets and ring sets. The jewelry is high quality and looks great. This is my third purchase. My online purchase was simple and easy to navigate.

Cheaters with no value. Dont waste time here. Crap and they have no products available which they list. Never Trust them

I placed an order for a necklace & pendant assuming it was still in stock. It's been almost 2 weeks and it states it's on back order. I called and was told it would ship by the end of the week. I checked today and the status states it's still on back order. I do need it by the end of October so all I can do is continue to wait because I really like the pendant as a gift I will be giving to my best friend.