How would you rate State Farm?
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Tennessee
1 review
1 helpful vote
Follow walt c.
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I been with StateFarm for years! The last 6 months my monthly payment has gone up $56 dollars! I made a claim on my boat and they told me I was covered! Took 37 days for them to send someone out to look at the damage! Then they decided I was not covered and denied my claim! I try to call but nobody will talk to me or return my calls! No choice but to get a lawyer! It should not have to go this way!

Date of experience: November 8, 2024
Mississippi
1 review
0 helpful votes
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After suffering a house fire, I requested an experienced adjuster. The one they sent was awful. After sending numerous emails, calling, posting to social media and having my agent request a new adjuster here I am with the same incompetent adjuster. I guess I hire an attorney next.

Beware! State Farm is NOT a good neighbor.

Date of experience: June 26, 2024
Texas
1 review
0 helpful votes
Follow Billy L.
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I'm Billy Livingston. I've had full coverage for two years. I wish I can sue them or get a refund to fix my truck. Today's world. State Farm is a Scam. It's not a real company. They are only talking your money. It's sad but true. I don't know if it's just State Farm. Insurance is a scam.

Date of experience: June 23, 2024
New York
1 review
1 helpful vote
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State farm claims acted in bad faith and delayed delayed and gave us the run around for years after covid to have our claims processed. The tire blow out is covered under comprehensive coverage and they made all these excuses and then finally denied claim after a 7 years customer with no accidents the claims person is named abe and has no idea what he is doing or saying, This company should be held accountable for fraud and acting in bad faith to good customers, They are a scam and have a terrible track record of denying claims and the agent is worthless

Date of experience: January 30, 2024
Oregon
1 review
1 helpful vote
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The law in many States allows the vehicle owners to choose a repair shop without interference from their current insurance company. A deer ran into my stopped vehicle and State Farm only paid about 50% of the cost of repair...My deductible was $500.00 NOT fifty percent of the repair. I have never filed a claim before...and my last ticket was 32 years ago. This is going to litigation and I will ask for all of my policy payments to be refunded due to breach of contract. Go read about all of their other thefts

Date of experience: September 30, 2023
California
1 review
0 helpful votes
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Do not get State Farm
December 23, 2023

Do not get State Farm, they're terrible. I have roadside assistance and had a flat tire once so I ordered a tow truck through the app. The towing company they sent crashed my car into a parking garage at the dealership and then it went down as an at fault accident and SF dropped me. I had to fight to keep my policy but I should've just let it go because now I'm currently in the middle of a claim and they literally towed my car then forgot about it for days and when I finally called them to check on it, they said it's still sitting at the towing place but they can't really do anything about it bc of the holidays. But they disregard the fact they wasted so much time and my car has just been sitting at a random towing lot. So now I'm without a car or money for a new one. I would recommend getting Geico. One time I was in an accident with someone who had Geico and I sent pictures of the damage to Geico and had the money in my bank account the next day.

Date of experience: December 21, 2023
Florida
1 review
2 helpful votes
Follow Ray H.
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I had state farm insurance for 40 +years and never had a problem until now. We brought a truck in June 2023 new truck we had a 500 ductable which was no problem. In November we hit a big bird flew in front and broke out the right head light. We had two proposals from Ford which is a ford truck and both were around 1 was 2300 and other 2400 which they found more damage after they replaced it so it was a little more. So they told us we had to buy replacement parts because the 2023 were no longer new because the 2024 have came out and truck was only 5 months old. But that's wrong because it was a new truck. So they only pay about 1;000 to fix our light because they said we could go to Ohio and they would do it with off brand parts. We live in fl. You have a brand new truck and put off brand parts when the truck is only 5 months old This is very disappointing for state farm.

Date of experience: January 5, 2024
Michigan
40 reviews
161 helpful votes
Follow Nettie T.
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As my title states... unbelievable how incompetent even my local office is. I gave them one last chance after getting shuffled around by Progressive/others, and they blew. Had to split a payment because of a billing error, and it took them almost 3 agents almost 45min. Including the one who setup my policy, to figure out what was going on instead of simply applying a stupid second payment in 20 minutes flat, so I could be on my way. The setup agent acting all confused as heck. Leaving me shaking my danged head.

Date of experience: January 4, 2024
Washington
1 review
0 helpful votes
Follow Lisandra D.
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They will never do anything for your car! Your agent will ignore you and write to you whenever he feels like it! For towing you'll have to wait 12 hours! They never put a supervisor when asked to speak to one. They hang up on your face! Poor communication! They don't care to give you any status of your roadside assistance! On top of that raise your monthly payments whenever they feel like it without notice! This is the most trash insurance company you'll ever get! I'm contacting the news tomorrow because I am going to warn people about this State Farm scamming insurance company. I called them for towing at 5:42 pm now they are telling me my car will get at 6am the next day

Date of experience: October 1, 2023
California
4 reviews
3 helpful votes
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I was parked well off the road. A driver who knew he was having "rolling blackouts" was driving at high speed on the wrong side of the road. He sliced off the whole side of my car. There was a witness. My insurer, State Farm, did not even try to get compensation for me from this criminal driver. Instead, they lied to me repeatedly and awarded me only $1700, which they claimed was the value of my car. Then, unknown to me, they declared my car "salvage." I was unable to repair or replace my car. DMV refuses to register it without elaborate repairs and inspections. Cops are threatening to tow me. Because of this I may go completely belly-up and have to live as a "Bag Lady." I am urging everyone: do not ever give insurance companies a nickel more than required. Over the years State Farm received roughly 20k on this policy. And now what I am doing is holding the sack!

Linda Jolley, Palo Alto, CA

Date of experience: October 7, 2023

Overview

State Farm has a rating of 1.6 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with State Farm most frequently mention insurance company, customer service and good neighbor. State Farm ranks 107th among Home Insurance sites.

service
76
value
72
shipping
1
returns
1
quality
73
+67