StarNow

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GB
1 review
0 helpful votes
Follow Anon A.
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Used to be good site.
The jobs were mostly low grade and low pay but it paid for it's self ever 6 months so I stayed with it for 4 years.
Today they ruined it and setup the system for lots of extra charges too.
Extra charge for crew profile and you can get paid via them too, i wonder if that comes with charges?
It's ruined so i cancelled my subscription and I'll just use facebook from now on.

Date of experience: May 2, 2022
Canada
1 review
4 helpful votes
Follow C L.
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The Worst
May 24, 2020

HORRIBLE service which is basically a Facebook for actors. Little to no work. Be aware that you have to email to cancel your subscription long in advance and hound staff in order to not be recharged. Money grab.

Date of experience: May 24, 2020
Bella P. StarNow Rep
over a year old

Hi there,

Thank you for taking the time to write this review, I'm sorry to hear you are upset.

I'd like to clarify that all StarNow memberships are recurring, which means they automatically renew after your chosen period. In order to cancel a subscription, you will need to contact our Customer Success Team directly, prior to the renewal of your account. Please note that this can be done as late as the day before your next payment is due.

If you have any further questions about this, please contact our Customer Success Team.

Thanks,
Bella

GB
1 review
4 helpful votes
Follow Milica T.
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I am very careful with subscriptions to websites but I was still scammed and charged twice without my approval. They have no relevant opportunities for people without experience. Even individuals who just want first portfolios don't respond to ads. Please do not give them your money.

Date of experience: March 2, 2021
Australia
4 reviews
8 helpful votes
Follow Dane F.
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Beware... thieves
July 8, 2018

Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.

Date of experience: July 8, 2018
Kalista C. StarNow Rep
over a year old

Hi Dane,

I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________

I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx

As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________

All the best,

Kalista

Florida
1 review
2 helpful votes
Follow Selina Z.
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If you are in America stay far away from starnow. You will never get a job and once they have your credit card information they will charge your card without your consent or approval and they will refused to refund your money back. Not worth the headache. Look around for company Base right in the USA and use them instead.

Date of experience: October 21, 2018
Bella P. StarNow Rep
over a year old

Hi Selina,

I’ve just responded to your other review on Trust Pilot with the below:

I’m sorry to hear that you feel this way about our site.

As Isabella and Michael from our Customer Success team have mentioned to you, we have a recurring subscription which is outlined in our terms and conditions on our site. Members actively agree to this when they decide to subscribe – no money is taken from our customers without their consent.

All the best,

Maddy

Malaysia
1 review
3 helpful votes
Follow E-Kent C.
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StarNow did not cancel my subscription despite the fact that I have emailed them asking for it and also a full refund within the 30-day period. They have only sent me one reply so far offering me a "3-month subscription holiday" and ignored the other emails I have sent them regarding this issue. According to multiple other reviews on the website they have said that this "subscription holiday" is definitely false and wouldn't be reflected to my account. In the lone email they have sent, they also indirectly threatened me that I would not be eligible for a full refund if I do not take up the 3-month offer. They are a shady business that should be banned!

Date of experience: January 19, 2021
Bella P. StarNow Rep
over a year old

Hi E-Kent,

Thanks for taking the time to write this review.

I have located your StarNow account and can see that members of our Customer Success Team have been in touch with you, and have now resolved the issue.

However, I would like to clarify a few details around the payment holiday that you were offered. During the Global Pandemic, we revised our cancellation policy to offer members free time should they wish to stay on the site. We mentioned in our email to you that our existing refund policy still applied.

I can assure you this was a genuine offer and that our subscription, cancellations and refund policies are all within standard business practice and clearly outlined within our Terms and Conditions.

I hope that this has cleared things up for you.

All the best,
Bella

Australia
1 review
0 helpful votes
Follow Martin G.
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I have been on Starnow for many years and returned to it today to find there are no longer any listings of musicians, singers etc which I have found useful in the past. I also don't want to see ads for models or actors in the UK when I live in Australia, now I have to open a new page and filter out all this. Totally wrecked website and no use to me any more.

Date of experience: December 29, 2022
GB
1 review
0 helpful votes
Follow Aston M.
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Disgusting and unprofessional conning scum! I had posted an ad looking for a music co-writer and paid £14.95 for it. No sooner I post this, I discover it is hidden from being seen and being asked to verify myself and with refusal in the meantime to keep my ad live ( that I paid for!) and refusing to refund me if they never post it live again!
It's a con and a blatant scam! Fancy earning money by ripping aspiring arts performers off like this! I pay money for a "service" and that service is not for a second honoured!

I will be taking legal action against the fakes and in the meantime take myself off to 'The Stage' website - they're professional!

Date of experience: July 1, 2022
GB
1 review
0 helpful votes
Follow Andreea H.
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Waste of money
January 26, 2021

I asked star now to cancel my subscription and they didn't they just charged me again! I would like my money back I didn't want to pay again and I gave enough notice for the cancellation of my subscription! Waste of time and money do not subscribe!

Date of experience: January 26, 2021
Bella P. StarNow Rep
over a year old

Hi Andreea,

Thanks for taking the time to write this review, I'm sorry to hear you are feeling upset.

I have located your StarNow account and can see that our team have now cancelled your subscription and you have been refunded as per our current policy. We trust this resolves the issue.

All the best,
Bella

Germany
1 review
1 helpful vote
Follow Christian R.
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I've been trying for a while now to make a listing, but every time there is something wrong and they tell me to change something But when I change it, they suddenly stop responding. One time they even deleted my listing so I couldn't change it. I wrote them but nobody answered even though they said they would keep a close eye on my respond. They expect you to pay money for projects that don't earn any money. It's been a while and still my listing has not been approved nor has there been any more information about I should change the listing.

Date of experience: March 1, 2021
Bella P. StarNow Rep
over a year old

Hi Christian,

Thank you for taking the time to write this review, we are sorry to hear you are not happy with our verification processes.

I have located your StarNow account and can see that Max, from our Customer Success Team, has now responded to your recent email about your casting call and the payment involved. Please check your email inbox for more information.

I would also like to apologise for the delay in our team's response. We are experiencing high volumes of emails at the moment and responding to members as quickly as we can

I hope that this has cleared things up.

All the best,
Bella

Overview

StarNow has a rating of 2 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. StarNow ranks 25th among Acting sites.

service
7
value
7
returns
1
quality
6