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SpotahomeReviews 106

2.6

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From the business

Spotahome is a secure online booking platform that makes it easy to find and rent a home entirely online, without the need for in-person visits. Every listing and landlord is thoroughly verified by our team, and all bookings are processed through our safe payment system, so you can rent with complete confidence from anywhere in the world.


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Spotahome Reviews Summary

Spotahome has a rating of 2.6 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotahome most frequently mention customer service, credit card and full refund. Spotahome ranks 6th among Apartment Rental sites.

service
72
value
62
shipping
33
returns
46
quality
55
This company responds to reviews on average within 10 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Good but with blind eys
September 29, 2025

II really like the concert as it makes finding accommodation very easy. And that you can always be in contact with the staff who support you at all times. However, what I personally find very difficult is that most flats are booked very blindly. Without really getting to know the landlord beforehand and being able to talk to them once. This is only possible once the first booking has been made and, to put it bluntly, there is no way out of the contract. Even if you want to book a room in a shared flat, there is no way to get information about the flatmates beforehand. Only when the contract is finalised. This made my search much more difficult and affected my decision a lot.

Date of experience: September 19, 2025
Spotahome T. Spotahome Rep
4 days ago

Thank you, Maximilian, for your thoughtful feedback and for recognizing our team’s support. We understand how important it is to have clear information before committing, and your insights help us explore ways to improve the transparency and process so future rental experiences feel more informed and comfortable. 

Italy
1 review
0 helpful votes
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Great customer service
September 20, 2025

They respond to emails very quickly with accurate information. They're also very helpful throughout the entire process.

Date of experience: September 10, 2025
Spotahome T. Spotahome Rep
2 weeks ago

Hi Sofia,

Thank you so much for sharing your experience! We’re really glad to hear that our team was able to respond quickly and guide you throughout the process. It means a lot that you chose Spotahome based on recommendations, and we’re happy we could live up to your expectations.

We look forward to helping you again in the future!

The Spotahome Team

Portugal
1 review
0 helpful votes
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Excellent communication
September 16, 2025

I had a really productive communication with all the personnel.

Date of experience: September 6, 2025
Spotahome T. Spotahome Rep
2 weeks ago

Hi Panos,

Thank you for your kind words! We’re happy to hear that you had such a productive and positive experience with our team. Flexibility and clear communication are key for us, especially when supporting expats, and we’re glad we could make things easier for you.

The Spotahome Team

Italy
1 review
0 helpful votes
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I rented an apartment through this platform. In the listing, it was clearly stated that there was no deposit required. However, when I contacted the landlord, they requested a deposit. I had no problem with paying a deposit, but I wanted to do it with Spotahome's involvement and make use of the service I paid for, since ensuring this process is one of their main responsibilities. I repeatedly filled out complaint forms on their website, called their phone numbers, and sent emails. They never reply.
After renting the apartment and paying them their service fee, it becomes almost impossible to get in touch with them. On top of that, they charge you between €300 and €500 and provide absolutely no support or service in return. I personally did not face an issue with the apartment itself, but if I had, there would have been no one to contact.
I absolutely do not recommend this platform.

Date of experience: September 1, 2025
Spotahome T. Spotahome Rep
2 weeks ago

Hi Selen,

We’re sorry to read about your experience. We’ve checked and can confirm that our team has already been in touch with you directly regarding your case to clarify the situation. Please rest assured that Spotahome does not add deposits to listings where none are required by the landlord, and any request made outside the platform should always be reported.

We’ve already provided the relevant information through our official communication channels, and we remain available there should you need further support.

The Spotahome Team

GB
1 review
0 helpful votes
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After struggling with other sites, I was able to find an apartment in 3 days. Staff were helpful and prompt in helping me to finalise the deal.

Date of experience: August 29, 2025
Spotahome T. Spotahome Rep
3 weeks ago

Thank you so much, Elio, for sharing your experience—we’re thrilled our team could help you find the perfect apartment so quickly. We're always here to assist whenever you need us, and look forward to helping you again in the future.

Spain
1 review
0 helpful votes
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I used Spotahome when I moved to Berlin for my master's, and honestly, it was a lifesaver. At first, I had booked a place for 3 months, but the landlord ended up cancelling last minute. I was super stressed, but Trini agent really helped me out — they were quick to respond and guided me through finding another flat without too much hassle. In the end, I got a nice place and everything went smoothly.

Date of experience: June 1, 2025
Spotahome T. Spotahome Rep
4 weeks ago

Thank you, Daniel, for sharing your experience. We're truly glad Trini was able to support you during a challenging moment and help you find a great new home–that means a lot to us. Your trust motivates us to keep providing quick and dependable assistance every step of the way.

Argentina
1 review
0 helpful votes
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Servicio muy confiable
September 7, 2025

Atención rápida y resolución detallada de los pasos a seguir

Date of experience: August 28, 2025
Spotahome T. Spotahome Rep
4 weeks ago

Hola Gabriel, muchas gracias por tus palabras tan amables. Nos alegra saber que nuestro equipo pudo ayudarte de manera rápida y claridad con toda la información necesaria.¡Estamos aquí para colaborarte siempre que nos necesites!

Italy
1 review
0 helpful votes
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My experience was smooth, getting help through every step. We all know how it is to move to a completely new place and it is nice to have a company you can trust along the way

Date of experience: August 27, 2025
Spotahome T. Spotahome Rep
4 weeks ago

Elene, thank you for sharing your positive experience during such a challenging transition. It means a lot to know our support made your moving process smoother and that we earned your trust along the way. Wishing you all the best in your new home!

Spain
1 review
0 helpful votes
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Great experience overall
September 4, 2025

I rented several months using Spotahome for it and yhe experiencie was great, listings, UI quality and simplicity. Having more powerful budget filters would be excellent. Some landlords request a fee, others not, when searching for accommodation for months I have a fixed budget and I only care about the final costs of the period, not just the original price per month and I need to review each home one by one, compute the budget and then choose, it is possible to make the user waste less time in that scenario.

Date of experience: August 25, 2025
Spotahome T. Spotahome Rep
4 weeks ago

Hi Ruben,

Thank you for sharing your feedback. We’re glad to hear your experience with Spotahome was positive! We also appreciate your suggestion regarding more advanced budget filters and will take it into consideration to improve the platform for future users.

The Spotahome Team

Italy
1 review
0 helpful votes
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Smooth booking process, zero surprises
September 1, 2025

Booked a flat in Berlin with Spotahome and everything matched the video tour. Payment felt secure, landlord verified, and I got the owner's details right after approval. The process was easy and support answered quickly when I had a question. Would use again.

Date of experience: August 20, 2025
Spotahome T. Spotahome Rep
1 month ago

Hi Alessandro,

Thank you for your kind words! We’re thrilled to hear that your booking process in Berlin went smoothly and that our team was able to support you along the way. We look forward to assisting you again in the future!

The Spotahome Team

BO
1 review
0 helpful votes
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Me encanta la seguridad que te brinda la página. Y las buenas opciones tanto de pisos como de habitaciones, aparte el
Hecho de que sea verificado por ellos mismos genera confianza

Date of experience: August 20, 2025
Spotahome T. Spotahome Rep
1 month ago

¡Muchas gracias por tus palabras! Nos alegra saber que tuviste una experiencia positiva con Spotahome. Tus comentarios nos motivan a seguir mejorando nuestro servicio cada día.

El equipo de Spotahome

Kazakhstan
1 review
0 helpful votes
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I was looking for accommodation in Milan for about a week and used Spotahome to send requests. It was quite difficult because many landlords only accept tenants for at least a semester, which makes it complicated for people like me who only need a place for 2–3 months. Another thing I noticed is the amount of communication: I received a lot of emails and WhatsApp messages from the platform. Honestly, it would be much easier if the updates were limited to the essentials — for example: "landlord accepted or rejected your request" and the details about payment. That would make the process much clearer and less overwhelming. That being said, in the end everything worked out and I was able to secure my accommodation. I really appreciate Spotahome for making it possible, and overall I'm satisfied with the result.

Date of experience: August 20, 2025
Spotahome T. Spotahome Rep
1 month ago

Thank you so much for your words! We're delighted to hear that you had a positive experience with Spotahome. Your feedback motivates us to keep improving our service every day.

The Spotahome Team

Ecuador
1 review
0 helpful votes
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Partial blind reservation
August 29, 2025

It was ok, although I did not know which floor, or which street in Madrid. I am not even sure if the washing machine is inside the apartment or i have to share it with other apartments.
Then I receive an e mail with a link that took me to a different page, that I don't know if it is Legit, and asking for numbers. Even this one asks me for a Booking reference, and is not a page from Spotahome

Date of experience: August 19, 2025
Spotahome T. Spotahome Rep
1 month ago

Hi Diego,

We’re sorry to hear about your experience. We are committed to supporting you throughout your booking process. Please reach out to us directly to clarify any doubts you might have.

The Spotahome Team

Italy
1 review
0 helpful votes
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Buon servizio
August 29, 2025

Servizio molto utile, gestito bene e sembra affidabile. Ho notato un po di carenze nella visualizzazione della mappa della città con gli annunci, un po macchinosa. Magari potrebbe essere utile sapere qualcosa su chi è presente all'interno della casa. Altra cosa utile, una pianta della casa potrebbe aiutare a capire effettivamente come funzionano gli spazi perchè spesso vengono nascosti i difetti attraverso le foto.

Date of experience: August 19, 2025
Spotahome T. Spotahome Rep
1 month ago

Ciao Federico,

Grazie per aver condiviso il tuo feedback! Siamo felici di sapere che hai trovato il nostro servizio utile e affidabile. Terremo in considerazione i tuoi suggerimenti riguardo alla visualizzazione della mappa, alla pianta della casa e alle informazioni sugli inquilini, per migliorare ulteriormente l’esperienza dei nostri utenti.

Il Team di Spotahome

Hungary
1 review
1 helpful vote
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Amazing website
August 28, 2025

I tried booking through other platforms and wasted three months with no success. Tenants didn't reply, and many of the advertised rooms were already booked. It was a mess. With Spotahome, I found a room within a few days. The process was very smooth, and the prices were completely reasonable for the market. This was my second booking with Spotahome, and I am sure I won't book anywhere else in the future. Thank you for making this process so much easier for me!

Date of experience: August 18, 2025
Spotahome T. Spotahome Rep
1 month ago

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with Spotahome. Your feedback motivates us to keep improving our service every day.

The Spotahome Team

Italy
1 review
0 helpful votes
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Great and fast search
August 25, 2025

I've found quickly what I need (besides the high rent costs). I'd suggest less AI, sometimes just repetitive. It has been really easy to find all the possible spots available and it is wonderful knowing that it is not a scam!

Date of experience: August 15, 2025
Spotahome T. Spotahome Rep
1 month ago

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with Spotahome. Your feedback motivates us to keep improving our service every day.

The Spotahome Team

Germany
1 review
0 helpful votes
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THe worst platform I have ever booked with - first, their bookings are binding (as opposed to other platforms), custmer service is slow, snotty and not helpful. It is impossible to reach them. The landlord has still not received the rent, and we can't figure out why. DO NOT USE!

Date of experience: August 11, 2025
Spotahome T. Spotahome Rep
1 month ago

Hi Lea,

We’re sorry to hear about your experience. We’ve verified that our team has already been in touch with you to address your concerns and clarify the situation regarding the booking and the commission. Please rest assured that we are committed to supporting you throughout the process.

The Spotahome Team

Armenia
1 review
0 helpful votes
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Y1QBE69-KN, unreliable booking
August 4, 2025
Updated review

I have booked an apartment, which was actually given to another tenant. I have been waiting for a refund for over a week.

Date of experience: August 4, 2025
Spotahome T. Spotahome Rep
2 months ago

Hello,

We’re sorry to read about your experience. After checking, we can confirm that our team has already been in touch with you to address your concerns and help resolve the matter. Please feel free to reply directly to our latest message if you need further assistance.

The Spotahome Team


Support agent
July 22, 2025
Previous review

Support agent Rocio responded fast to my issues for payment.
Trini was also in touch with me for finding a studio.

Date of experience: July 22, 2025
Portugal
1 review
0 helpful votes
Follow Kyrillos E.
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Worst Platform Experience Ever
This platform is a scam. They charge commissions for nothing, provide zero support, and completely ignore their users. I faced multiple issues, and they did absolutely nothing to help. They promise to refund the deposit, but that's just false advertising. I never got mine back — despite emailing them multiple times and even sending photos of the room both when I arrived and when I left. Still, no response at all.
This is a dishonest and unreliable platform that only cares about taking your money. I absolutely do not recommend it. One of the worst platforms I've ever dealt with.

Date of experience: April 30, 2025
Spotahome T. Spotahome Rep
3 months ago

Hi Kyrillos,

We’re sorry to hear about your experience. We want to clarify that our team has received your documentation and is already handling your case with the landlord to recover your deposit. In many situations, we depend on the landlord’s cooperation, which can unfortunately cause delays.

Please know we’re committed to assisting you and will continue following up until this is resolved. If you have any further details or concerns, don’t hesitate to reach out directly — we’re here to help.

Thank you for your patience and understanding.

The Spotahome Team

Spain
1 review
3 helpful votes
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I booked an apartment in Valencia via Spotahome as a surprise for my wife. The listing said €1,200 per month, and I paid that amount along with a €482 service fee. But shortly after paying, the landlord demanded an additional €1,500 deposit — something that wasn't clearly mentioned beforehand. Worse yet, I was then informed that all residents had to pass identity verification — but this information came only after payment was completed, which completely ruined the surprise I had planned. One of the verifications didn't go through, yet Spotahome kept the full amount and refused to cancel or refund the booking. I've now submitted multiple cancellation requests, and it's been two days with no proper response. Their support is extremely slow and unhelpful. Not a service I would recommend — especially if you're planning something special.

Date of experience: May 28, 2025
Spotahome T. Spotahome Rep
4 months ago

Hello Ivan,

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your booking in Valencia and the frustration caused, especially given the special nature of your surprise.

Please note that the security deposit is a standard requirement set by landlords and is usually detailed in the listing or communicated by the landlord. Regarding identity verification, it is a mandatory step for all residents to ensure compliance with local regulations and safety standards.

It’s important to clarify that cancellations and refunds depend on the booking conditions, which are communicated at the time of booking. We apologize if our support response time has not met your expectations, and we encourage you to contact us directly again so we can prioritize your case and provide further assistance.

Thank you for your understanding.
The Spotahome Team