Terrible customer service and Terrible quality! No one answers the phone. Had to contact my credit card company in order to get them to respond. Came late and the quality was awful! Crooked seams and arm sleeve was sewed together. I sent in picture and they never addressed the quality and excused their lateness. If you read the policy they make everything so they are not liable. Because they poor quality merchandise. Got a beautiful jersey FOR LESS at another website! Do your research. It's a scam and more expensive!
I was very concerned reading reviews and very nearly cancelled my order within hours after placing. I gave them a chance and glad I did. My experience was great. I received an email immediately after placing the order. Site stated 5-7 business days to process and literally on day 8, received the jersey in perfect condition. They even sent me tracking information and an email to confirm it was delivered AND gave a 10% discount code for my next order. Maybe they fixed whatever issues plagued them in the past, or I was lucky. Either way, I had a wonderful experience.
My jersey has the wrong name on it. I have been emailing them since right before Christmas. They asked for pics but i had given it to family, to try and fix it. So i asked her to send me pics, like they asked. And was told my pics were incorrect. I took one front one back. They said they believe in 100 percent satisfaction However no one has fixed my jersey. They keep giving me the run around. I posted pics i took for them, and the email they sent back with example of how my pic should be?
Charged my card over 2 weeks ago. I sent an email inquiring for an update and they won't tell me anything. I asked for them to simply cancel my order and they won't. I wish I would have looked for reviews before purchasing here! I will never order from here again. I'm suspicious if they are shipping from overseas despite the Costa Mesa, CA address. The email response wasn't in proper English. Don't buy from here!
I can not recommend buying from this company. Quality of the jersey and size is questionable. Customer service is bad. Phone number provided never reaches a person, messages never receive a return call. No return address provided on site. Return label is required but not provided. I will file a complaint with my credit company to stop payment or try and obtain a refund.
Visited the website. Ordered a baseball jersey. They immediately sent a conformation. The website explained that delivery times were longer for the holidays. They sent me a tracking number. Jersey arrived in excellent condition. I'm about to order another one as a gift because I am so satisfied. If you aren't smart enough to check the sizes before you order, maybe you should shop brick and mortar.
Overall, excellent service...
I should had read reviews before I ordered from this company. I ordered a men's 5X baseball jersey and even though the label said 5X, it was smaller than my 4X jersey. They swear up and down, they are right. I looked at different measurement charts and all are bigger than what they claim. I will not support this business ever again. The photo shows their 5X on top of my 4X.
Terrible.
Ordered an old school, maroon-pinstriped Phillies jersey, and - months later - received a bright red-pinstriped jersey with maroon numbers/name and logo glued on.
When I reported the issue to the company, they said that an exchange or return wasn't possible because, essentially, it was close enough.
The jersey is embarrassingly unwearable and the whole thing was a total waste.
Ordered women's medium, authentic Yankees jersey for my 17 yo daughter(5ft8in125lbs). After over a month of waiting, we received a women's x-small, not authentic Yankees jersey. You can see through the jersey, so don't know what the jersey was made from. I emailed the company and never received a response. Called and left several messages and did not get a call back. I sent the jersey back for refund and they denied the package so they would not have to refund my money. They are garbage! Do not buy from them, or you will be sorry. The person that gave them 5 stars on this site is fake! I tried to give no stars, but this site made me give them one.
Worst customer service and jersey quality I have ever come across. The jersey I ordered was made of poor material, and was not sized correctly. I attempted to exchange the jersey in for a larger size, but was refused. Again, was not trying to return or get a refund - they wouldnt even allow me to exchange the jersey (this was not a custom order either). Their website talks about their refund & exchange policy at the top but do not honor it. Additionally, follow ups took days and they never answered their phone. Terrible experience, company - do not use.
SportyMarts has a rating of 1.8 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SportyMarts most frequently mention and customer service. SportyMarts ranks 39th among Sports Memorabilia sites.