Spilsbury

I ordered three puzzles and was immediately charged $9.99 for shipping of those items. Received a note that only one puzzle was available so charge for shipping should have been $7.99. Yeah, try to get THAT back! When I called, the woman actually yelled at me that it was the correct charge. I will have to go through my credit card company to get that resolved. Also, the free puzzle was damaged with a big hole in the center of it. Is "free" how they get rid of their damaged stuff?

Got an email Spillsbury was having a sale. Ordered 15 sale items on 4/14/21.10 items were shipped 4/16/21 - a little slow, but OK. Never got the remaining 5 items, got an email cancelling 2 of them on 5/3/21. Finally contacted them on 5/12/21 - said the other 3 are out of stock. They charged me $17.99 for shipping on the 15 items, only refunded $2.13 via hard copy check - that doesn't make sense to me. Don't have a sale and let people order things you don't have and rip them off for $17.99 shipping. Plus they are supposed to give you a free puzzle, that didn't happen either. All around poor service.

I ordered 2 puzzles, but was only shipped one. The one I didn't receive was marked off on the shipping document so they knew they were not shipping one that was ordered. However they thought it was acceptable to go on and charge my credit card for both puzzles. After a long struggle to finally get a customer service agent on the phone I was basically told too bad, I only got a store credit, which they bragged never expired. If I had bought one and returned it, I could understand the store credit only. But to charge me for something they knew they weren't sending I consider robbery. I did use my store credit, but will never shop with them again and won't recommend them to anyone!

I placed an order for $17 on November 28 and needed them asap so I paid $19 for express shipping. It is now December 4 and have yet to receive the puzzles. I called to be reimbursed for the shipping or cancel the order was told that they would not reimburse the shipping as the shipping time is when it leaves the warehouse and it had already shipped so I couldn't cancel. Do not order from them, there are other sites

Ordered 3 1000 Piece puzzles. 2 of the 3 had 2 pieces missing. The third one had 1 piece missing and 2 duplicate pieces. Was going to request a refund but after reading the reviews (which I did not do before ordering) I won't bother. I will not order anything else from this site.

It would be five star except for the last order I placed. The shipping took forever, it never took that long before. I was a little scared to place this order if this order takes as long as the last order then I will think twice about ordering from here anymore. We really like Ken Zylla so I will be upset if I stop ordering.

I spent over $51 for the 1000-piece "Caught Napping" Spilsbury puzzle (from a painting by Persis Clayton Weirs) for my wife. She became thoroughly frustrated with edge pieces that didn't lock together--they had to be Scotch-taped--and the amount of "puzzle dust": She put the pieces in a colander and shook it. Too bad I'd not read the reviews prior to the purchase; I will "eat" the $51+ and not bother to contact the company. As another reviewer said, If I could only give less than one star...

Spilsbury puzzles aren't so bad. As a company their very, very poor choice of shippers, FedEx Ground is lousy. Order placed on 17 November arrived 23 December. WTF? Just from Ohio to Washington? The order kept not being delivered, day after day it said it was on the truck but never was delivered. The outright lies on the FedEx delivery tracker were amazing! It took so long Spilsbury reordered on 12 December. It is 30 December and that order has never arrived. Spilsbury-DITCH FEDEX GROUND! Do not order from Spilsbury just because you are not likely to receive your order.