Last week I purchased a Orange Sound Smith (Telecaster Style)electric guitar from Shannon. Not only was she super helpful, but also easy to contact to answer any questions I had. The guitar was gorgeous. So I purchased and played it at home for a couple days and loved it! But, I was stuck between the red guitar and the orange. I contacted her and the next day got a full refund no hassle at all, only because I decided I wanted the red. So now I just have to wait patiently for it to finish being built and I will 100 % purchase again. Im very pleased with Sound Smith. And I love supporting local business that do right by thier customers. Thanks guys.
I purposely chose to title this review "customer care" and not "customer service" because there is a distinct difference. Service indicates you're getting your needs met. Care indicates your expectations are exceeded. Shannon certainly cares about taking care of her customers - fair prices, quick shipping, always responsive, and certainly reliable. There's something to be said about dealing with local shops if at all possible. Thanks!
Every order that I have placed, big or small, gets the same personal attention. Great turnaround, price and attention to detail. It is a pleasure dealing with Sound Smith and look forward to doing business with them in the future.
I got a Solid Mahogany Ukulele. It it so beautiful! Great action on the frets,which makes doing chords so much easier to do. The sound is beautiful. I perform on the streets of my town and it's nice and loud to be heard. You people are good at making an instrument. I recommend them to anyone.
What a pleasure to deal with honest, caring merchants! Shannon was so helpful in choosing an item, sending photos for choices and explaining everything. Also, she helped expedite the shipping so I could receive it in time to take it with me on vacation. I would give 10 stars if I could. This company is top notch! And so are their products! I am sooo happy!
My quilted ash tenor arrived late yesterday, becoming number 5 in my little uke family. It is beautiful, comfortable, easy to tune, sounds good, a little quieter than I expected. But... the setup is awesome. I'm a beginner, just started playing mid-July, and this beautiful uke is the easiest to play. I can finally play a few barre chords. Thank you, Shannon.
The entire experience was awesome. I contacted Shannon Smith via the instant communication app on the website to inquire about the instrument. After a small discussion I decided to purchase the instrument.
The payment process was quick and easy And I received confirmation of shipment the next day. The tracking experience was extremely fluid and efficient.
The product arrived as promised and we were very pleased with the quality of the instrument.
Thank you, Shannon and everyone at Sound Smith!
Ordered my ebony tenor over the weekend and it was shipped out Monday morning. I received it in a remote part of Texas on Saturday - quicker than I expected!
Shannon was great help, answering my questions before my purchase. I wanted a low G, but they were too busy to make the switch on it, so she included a set of strings for me to use.
Great customer service - my 2nd Sound Smith and it's the only place I will buy a uke!
I am so very happy with my purchase (Reso Uke) from Soundsmith, they are really top notch, customer care was great... After buying a different brand reso Uke from a different retailer, it shipped with a chipped bridge and was poorly set up, and returning it was a huge hassle! Shannon had this one set up properly by their luthier and it was perfect, as was her communication throughout... I will be back to buy from them for sure!
This electric jazz tenor is my second Sound Smith purchase. It played great right out of the box as did the resonator uke I purchased a year ago. These ukes are a gift to myself when I come in off the road from Broadway tours. The uke with the purple hat is signed by Jimmy Buffett when I was on the first national tour of Escape To Margaritaville.
I'm having great fun playing this through effects pedals and an amp but it also sounds lovely un-plugged. I also have a Fender Mustang headphone amp for late night practicing and exploring effects.
The frets are finished nicely and the neck/action is very playable. The overall body is also finished nicely.
The tuning machines are smooth and seem to be doing their job.
The output jack collar needed tightening against the body and the barrel seems very snug. I'm hoping with use it will become smoother.
Otherwise, it looks like I've purchased another fine instrument from Sound Smith
Overview
SOUND SMITH has a rating of 4.9 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SOUND SMITH most frequently mention and customer service. SOUND SMITH ranks 6th among Instrument sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members