AT&T Small Business

All my 4 businesses use ATT internet and 5 wireless lines. Honestly I regret for switching my wireless lines to ATT.
I don't think Andrew and Lola were honest at the beginning. I think I've been misinformed and lied by Andrew.
As a company ATT punishes for being a long time loyal customer and keeps rising the prices. I wanted to pay off all phones and switch back to a different wireless company, but I've been told that I'll loose my traded phones (credits).Anyways, I'm considering to switch to a different company even if I loose money. I don't have time to check the bill and call customer service twice a month...

I called in to order one business line for my business and was just wanting pricing and after all the questions about the business and still never got a quote but was told that because my business is run from my house that I was trying to defraud them and was transferred to the fraud department without any notice or explanation other than the lady I spoke to being rude as hell! I was told, " this is not a business, this is a small 2 bedroom house "! I have a reputable business and I am a accredited member of the BBB in St. Louis!
The second and third call were the same! This time I was asked if my business had an online presence and I said yes and told her to look up my business and that's when she hung up on me! Apparently people who run a small business from their home are not worthy and are treated like $#*! but after reading the reviews it worked out for the best!

Their thieves I opened 10 phone lines and internet for my business The guy who opened it opened 5 extra lines and a got a tablet now I have to pay $3500 because of this fraud and I called to report him atnt is no help horrible customer service

Get them on phone after a 4 minute wait to drop 1 of my 4 lines that was cancelled 5 months prior, but they just suspended it...so kept billing me...less than 5 minute conversation to be put on hold and never returned...worst customer service I have ever encountered anywhere...LITERALLY!

I have been an ATT customer for over 20 years (started when they were Centurytel). I needed a new line for my business and I just wanted to add it to my current package. The business sales person sold me a whole new line and account without my knowledge, even though I already had a business account, including internet. Now I am trying to untangle and I have wasted 4 hours of valuable time. Hanging up on me after I have been on hold before I can even talk is bad customer service. Poor form.

I signed agreement for my business, I paid for it says that day nobody show up I called more than 20 times and nobody couldn't find my account. How Service is that, Even didn't let me just speak with the supervisor

I was talked into a mobile business service by the rep in the Riverdale AT&T store, cancelled in the store 5 days later, which is within the 14 day cancellation period, only to find out this was not the case, I went back into the store weeks later to advise, I began receiving collection notices, as well as calls for an outstanding balance. I was then advised he did everything he could and that would need to take time out of my day to go to the cooperate office to cancel again, due to the incompetence of the companies phone support. It is truly amazing this company remains in business, do yourself a favor and don't even consider this company for any service

We signed up for ATT Business services wireless network plans, as a small, seasonal, rural business. We received our network devices, sim cards, but no phones. It took us 3 months to correct billing for phones we never received. ATT NEVER once sent us an actual billing statement. The only way we knew about our statements was from disconnect notices! Since we are seasonal, I set up to 'suspend' our services and pay a $15 monthly fee for the network devices to keep the account open and the numbers reserved. Still NO BILLING statements. After the initial contact, it was nearly impossible to reach our account 'rep'. And calling their generic customer service number took forever to get to the correct person - who STILL couldn't help us. After 7 months, they sent our closed account to collections!? Seriously? Who is in charge of this circus? (Answer: No One!)

Do not switch to this carrier, their customer service is just poorly trained. Always have problem witht their network. Would not recommend to anyone and will leave once my contract is up. Terrible services on all areas.