SmartSign

I was charged for custom "Xpress Tabs" and two months later the product never arrived. I tried to email and call, the 800 number was disconnected and the Smartsign number *******700 and was put on an extremely long hold (over 15 minutes) until I gave up and hung up.

I was ordering some signs for work (4) and needed something for the glass doors as well as the wooden doors. I worked with someone to get things put together and it was impossible to communicate. I had about 4 proofs before we finally got what we wanted. They then ended up sending us the wrong size. We were fine with sending back but then they did not provide return information. By the time I emailed back asking for it- they told me I was past their "21 day return policy". I would not recommend this place to anyone- especially if you need something outside of their go to signs.

I tried to order a sign from Smart signs 9 days ago. According to their site it should arrive at my house tomorrow. It's still has not even been made much less shipped. I called their 800 number today and was assured that they would check with the production team and leave me an email with an update by close of business today. It's now 6 p.m. no email definitely no sign. This order was time-sensitive to me. Smart signs very obviously spent a lot of money and time on Advertising. Too bad they didn't spend a little of that time on production. I do not recommend dealing with this company their customer service is subpar or in my case non-existent

Received sign made of wrong reflective material. I called customer service, they do not answer the phone. Finally made contact and they offered me a 15% discount which would be a higher cost than if I had ordered the material they sent me. I declined and requested a replacement. They have yet to send the replacement. When I call back in, again no answer. I use on line chat, they tell me they can call me in a few hours. I finally make contact again, they tell me it takes time to process the replacement order.

I ordered two vertical address number signs to mount on either side of my mailbox post which has an 8 inch wide vinyl cover over a 4X4 post. This cover has an offset hole which positions over the front (street side) of the 4X4. I ordered the signs with the numbers centered so I could keep the mounting holes to the front of the sign so the screws would engage the 4X4, one on either side. SmartSign centered the numbers on the same side of each sign (these are double sided signs) rather than both sides of the sign therefore the mounting holes are towards the leading edge of each sign. When one of the signs is positioned for mounting, the holes are actually towards the rear of the post causing the mounting hardware to miss the underlying 4X4 post completely. The signs are 6 inches wide, the post less than 4. SmartSign offered a 10 percent discount over a month ago but I haven't received it.