SkinMedica

Worst possible allergic reaction after using this stuff. Sent me to the doctor — red, itching, burning and hundreds of tiny bumps. So sore can't sleep. Getting married in 2 days and in a complete panic. Using Dr prescribed topical steroid. Was part of a spa facial and unfortunately bought some and used it that evening and the next morning. I am not the only one; many other reports of the same issue. Avoid at all costs.

I purchased approx $750 worth of product and was all in on the system from a recommendation from a friend. I used it intermittently for the 30 days and had a reaction. Multiple times I called Cust Serv and was on hold a long time so I hung up. Finally spoke with someone on day 31. She thought they would make an exception on the refund, but wanted me to speak w another department to document my reaction. I did. They sent me a shipping label to return the product and I returned it. Now they tell me there is no refund. So I basically just handed over $750 with no product. Does that sound right to you?

I was on the phone with their customer service due to a defective product. The customer service agent was very rude and left incredibly long pauses, deliberately, to aggravate me. During this transaction I looked up the company and found that evidence suggests that the Growth Factors in these products may be linked to cancer. Because of the data, this brand is cannot be purchased in the EU.

You can't open the bottle you can't see the product. I trusted Skin Medica website ordered 4 of their best lines spent 600+ dollars. Used the TNS by itself to see if it works cost was $295 after 2 weeks of using 1 drop mornings 1 drop evening I was going to use it for a month before I add the other products I bought from them. A few days ago nothing was coming out of the bottle tried everything but it's empty. I used it as directed on their website. Ridiculous and disappointed. Expected more from the company.

I have used the SkinMedica Neck cream for over a year, every night! I had a horrible reaction a few days ago! I know that is what caused it because that is the only thing that I put on my neck! It's like a burning blister sunburn! The thing that really puzzles me is that I've used it for so long without a reaction. I had a reaction to another SkinMedica product but it was after using one time. I know one thing, I will NEVER use their products again!

Okay, I'm checking in early to say that by stopping the HA5 and TNS, I am completely back to normal. My face definitely is less smooth and hydrated, but I'm grateful to have figured out the culprit of the allergy. Something changed in their formula. Very disappointed that I spent a lot of money on these products that promote a medical type of beauty product. I am going to report back in a few weeks again because I've had a strange autoimmune anaphylaxis condition ever since I started the HA5 2 years ago. I never thought it could have been that product, but my condition has drastically improved over the last week! I'm shocked and I will keep you posted!

This product was given to me from a dermatologist, and i thought wow I can't wait to use it. I cleaned my face the night before and put it on right before bed and in the morning I wanted to cry, my face was so swollen and red and my face looked horrible, luckily I was able to see my Dr that day and she prescribed prednisone for the inflammation. Not all products are meant for everyone. Be careful when using.

If you look at the women's photos "before and after", below the description, you will notice the photos "after" badly photoshopped. It says to me about many things like, for example, people from The Skin Medica are not sure in their product, using photoshop to convince customers to buy the product is unethical. If I would had paid more attention to the photos I would have not bought the cream for more than $300. On top of that, my skin is not sensitive, but I got an allergy on this product. In a perfect world I would like to return the product and get my money back. Dont replete my mistake. Dont buy the product!

I assumed Dermstore to be reputable, but was very disappointed.
I'd found a Skinmedica (HA5) product online that I wanted so ordered it. While on the site I was offered a special price for another item (vitamin C+E), so ordered it to try. Also included was a tiny sample of that product.
When my ordered arrived, I received ONLY the Vitamin C+E and sample. Checked online for help and it showed I had received complete order, and charged $228, the majority of that charge stemming from the HA5 which I did NOT receive.
When I contacted customer by text the responses didn't even make sense. The wording was so jumbled I had ZERO idea what the service rep was explaining to me. Finally, it boiled down to "yes you were charged $228, did you still want the product you paid for?" Due to "latency factory", whatever that meant, they were unable to ship HA5 - yet the charge remained!