Simply Be

A second account set up in my name, they're billing me for it, they know it isn't me. They won't apologise, won't confirm the affect on my credit rating, won't sort the problem out (even tried to tell me it IS my account). I've suggested as the postal invoices have my address correct they could at least actually send me the items being ordered. Surely a SECOND account o the same address int he same name should flag up a possible fraud? Erm apparently not.
They're incompetent, rude and ineffective, I will never order with them again as I'm now stuck with this problem indefinitely because of some insufficiently trained minimum wage administrator representing the brand.

They offer some great clothes on here if you are a 14+. Some things do seem expensive but they do some great sales, especially on shoes.
The quality of the products is good and delivery is fast.
The only issue i have is that you have to pay postage again if you want to exchange something as it doesn't fit. This then means that you have added £6 onto the actual cost of the item. Exchanges should be free of postage.
Thats my only problem, otherwise i have always been pleased with my order.

No longer shipping to usa. I'm so bummed. Please try to find a retailer in usa to sell your boots through. PLEASE!