shopDisney

I purchased a figment loungefly backpack on 10/4/23 when it was restocked. I purchased only 1. I received a confirmation email with order number. They held the funds from my account also. After 9 days of not shipping I contacted them through email, no response. I finally did a chat and they told me that my order didn't go through. I argued about the money being taken and how I have a confirmation email with order number, still told me there was no order for this anymore. I sent them the email and I was told, "this happens." Then almost instantly my money was refunded while.on the chat. They refused to get one from epcot or even put me on a list in case it was restocked. Was told to keep checking. Extremely poor customer service! How they can just decide who gets them is unfair! So be aware. Even if you get a confirmation email, your card is charged, you may not get your order!

False advertising/switch'n'bait tactics. SD sent product twice but neither was what the site represented. THEY refunded (without my input) instead of sending correct item - I did NOT ask for refund. The item was a gift my wife will never get now - Will ***never*** use SD again!

Placed an order online! Wasnt aware of the exchange rate and called multiple them finally got though and the rep wouldn't cancel my order even tho it still in process! It was less than 24 hours later I place my order after checked my credit card. And he just said sorry I can't.
Extremely rude!

Ordered 3 magic bands on the 20th for our trip on the 4th. Supposed to arrive within 7-9 business days, so we had plenty of time. Two shipped and one did not. All 3 now show delivered when 1 never shipped! The "cast member" I talked with told me "even if I wanted to help you I couldn't". Really? They can do nothing until I actually receive the item that has never shipped and call back to get a return label.

I bought two Disney Animator Dolls from shopdisney.com for my nieces in Alberta, Canada during the Christmas holidays. I paid for the shipping and handling fee when I bought those dolls. When my nieces received the dolls in Alberta, Canada, my sister was forced to pay again for the shipping and handling fee, also know as brokerage fee. So they charged me twice for the shipping and handling fee. Once in the beginning when I paid for the dolls and the second time when my sister received the dolls.

The shipping and handling fee cost more than the dolls themselves. This is a scam cause they don't tell you about hidden fees until it is too late. I would NEVER buy anything from shopdisney.com ever again. Stay away from shopdisney.com.

On October 6,2023 I ordered my granddaughter the Rapunzel costume and accessories. Her birthday is October 31 and I thought this would be plenty of time for delivery by her special day. I phoned on approximately October 13 to check the status of my order and the customer service person was incredibly rude and said it hadn't shipped and she had no estimate on the shipping date. On approximately October 30 I phoned again and spoke with Heather who said it hadn't shipped but she was sure it wouldn't be more than 1-2 weeks. I didn't cancel the order because my granddaughter really wanted this costume. On November 4 I received emails from shopdisney notifying me all items had been cancelled as they were out of stock. I checked online and all items are still currently advertised as in stock. I will not order from this site again.

I've never had to have the FTC intervene before, but with shopDisney, it is EVERY TIME.

I'm not sure why they insist on having such bad customer service, EVERY TIME! Items sell out, then they don't tell me or reimburse me. Items go on back order and there is no indication on when they will be back in stock. I chatted in and asked a rep named Whitney when I would receive my items since it had been over 2 weeks ad their site showed it hadn't shipped yet. All she would say is "It takes 7-10 days". When I pointed out it had been 15 days, she refused to hep or have any sort of empathy at all and was VERY rude. Disney has turned into a total joke.