Secret Sales

Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket.

How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.

Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth!

" MISSING ITEMS!

Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items!

You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company

Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case.

I have now escalated this dispute with my payment providers (Clearpay) and my bank."

I ordered a blouse from secret sales but it was such bad quality that I returned it with their printed label but I still had to pay postage. That was over two months ago and still no refund. My advice is do not buy from Secret Sales

It is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales

The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer.

Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again.

Ordered a pair of Ted Baker shoes for my wife for a wedding. They arrived worn and damaged. Sent them back and re ordered as my wife loved them. Second pair arrived damaged at back with a stud missing. Will not use again.

I ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a
Big mistake to order something from the secret sales.

Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.

I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund.