Sebastian Cruz Couture

I recently purchased three dress shirts from the Vault. Two of the items I intenionaly ordered a size larger than my normal size. However, the one shirt I purchased in my size 15 1/2 x 32/32 the sleeves are too short. When I received the shirts I reached out to Sebastin Cruz representative I was told they were on sale and there would be a additional charge to exchange or return. I ask for the cost breakdown to make an intelligent decision. However, no one ever responded to my request! Buyer beware, I have not been able to reach anyone by telephone! I have tried several times via text and email. In summary, I am still getting sales correspondence, so I responded to a sales text with my concerns and got a response, all sales are final purchased from the Vault. The sleeves are not 32/33 which would be 32 1/2" the sleeves are 32" which any tailor would tell you they were cut too short!

Scammers. Beware of natasha. Will accept a return and not refund your money. They kept every penny and I am left without a suit.

I ordered two pants and I regret myself just trash my $600….be careful bad customer service on return…………,,,,,,

Over all experience is good good service only it takes little time to get product

When they want your business they will reply suddenly but when you need to return or exchange garments it takes forever or they don't reply. I still have garments from over 1-2 months I sent back for exchange and still haven't received them. They have a phone number but only for texts and you send emails and never get replies. For the money we pay for the garments this is unprofessional. I waited long time to not a bad review but still haven't received missing garments so couldn't hold back. Don't think I will ever buy from them again.