Like many others. Ordered and paid for 2 leaf springs in
January 2023. Now we are in November, still no parts, no response by email or phone, so next step is to involve cc company for fraud claim.
Company is a BIG SCAM, stay away.
I ordered airbags back in June and have been continuously trying to contact them through email and phone. I received one return email saying they would reach out to me with more information. I have requested a refund and still have no response. They stole my money and will be reported to every place I can. I thought they were a reputable company.
Returned air bags as they were nothing close to how they were described. They received my return and will not reimbursed me for the product. They don't answer their e- mail or phone. Just plain crooks.
They claim to have the product, immediately charge your card, and then never deliver. They are impossible to contact and you will be on hold for 15 minutes until being told there is nobody to talk to and please send an email to some dead address. Never order from them.
This company will steal your money do not use them. I ordered springs and then had to cancel them because they stated they would not be able to ship them in time. It has been over 4 months still no refund. The parts never left their warehouse so it should be an easy return. They are crooks do not do business with them
****Update****
I finally got a refund but it was not from SD truck spring. What I did was I submitted a dispute of the charge with my CC company (American Expres) they investigated the charge and refunded the money. They stated that they will take over getting the money from SD truck springs. This may be a route you can take also. Submit a dispute with your bank or CC company and you can get the refund that way. The banks and CC company have way more resources than us to get their money back!
I had not checked reviews, but found their value slightly better than others. Placed order on their website, and it didn't allow credit card selection, so order was placed on hold till check/money order as their default. Thank God! I tried calling them multiple times and emailing customer service to move this order forward with my credit card, but NO ONE responded. So I canceled order. I dodged one.
I ordered truck springs July 25th 2023, its now October 1st and I have nothing. I tried to call and no one ever answers, left a message, nothing. Requested a refund, no response. These guys are ripping me off for $450!
After about a week after ordering an airbag kit for my truck and the order still had not been processed. I was told it could take up to 6 weeks to process. I then canceled the order early July; it's now mid-September and I still do not have my refund. I've called dozens of times and left messages. No one has called back or spoke to me. I have emailed the customer service with no reply.
This use to be a good company but not anymore.
You all are some scammers. You stole $500 dollars from me and no one from your piece of $#*! company will call me back after all the messages I've left. I can't tell whether you all are complete scumbags or just $#*!ing stupid and incompetent. If this company had any shred of decency, they wouldn't steal from people and you would get back to me. I don't expect you to answer, but I will be spending my working hours when I have a break, hopefully destroying your reputation, leaving terrible reviews wherever I can, and spreading the news to whoever I can not to buy from SDTrucking
Sincerely $#*! you thieves,
Bill Creek
As a previous customer of SD Truck Springs since 2014 I never read the reviews. Placed an order for air bags and a compressor 6/19/23 and its now 9/15/23 and have nothing. Called and left messages four times and emailed three times and have got no respose from them. Now reading other reviews this is seems to be the normal. Something has changed at SD truck springs and not for the better.
SD Truck Springs has a rating of 1.1 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SD Truck Springs most frequently mention customer service and credit card. SD Truck Springs ranks 88th among Trucks sites.