Scuba

Purchased leggings for kayaking and had to return them. (They came in a reasonable amount of time) I got quite nervous after seeing the bad reviews and wondered if I'd get my money back. I called the phone number on the website and got a live person who sent me a shipping label. I shipped the items back, got a "return confirmation email" stating I'd receive a refund and within a few days my refund came. Had to wait another day for it to post into my bank account but everything went smoothly! Big sigh of relief! They were prompt in emailing me back and I honestly (and thankfully!) have no complaints.

I contacted Scuba.com about selling two sets of dive gear (mine and wife). I filled out the survey and attached pictures. Charlie K. Responded and suggested shipping the gear to them at no cost to test it. He also said that if we didn't agree on a price, he would send it back at his cost. I agreed and he emailed me a UPS label. Then I received a very fair offer. It was way more than the local dive shop. My check arrived today and I am very, very pleased! Thanks Charlie

I signed up to their email list as they advertised 10 percent off first order!
I tried to purchase $4700. In scuba equipment. At checkout they had the audacity to take 18$ off.
I figured it was an error so I called them. The answer was that even though I was buying diving equipment for my family, none of any of our diving equipment qualified for a discount!
If diving equipment is not covered at all then what do I need them for?
After the deceptive advertising they bombed me with emails,, Totally pissed and will never go to their site again,,

I purchased over $80 in equipment that never arrived. I was told to wait as it could take up to 2 months. My items were shipped to me through Armed Forces post office as I'm stationed over Seas. I have never had items never arrive. It's been 11 Months and was told after numerous emails and phone calls to file a claim with USPS over Seas. I'm located 4 hrs from the base where the mail arrives. Rip off took my money and won't do anything. Buy from someone else!

Been shopping here for years. They offer great pricing and a helpful, knowledgeable staff. My delivery has always been as expected and if there has been any delays they have always kept me informed. Not always the most convenient situation but as a reasonable person I understand that they are the retailer and not the manufacturer. They can't simply produce it out of thin air simply because somebody bought it and feel that's the reason they should have it.

Returns and exchanges have always been easy with no questions asked as long as I didn't use my gear in the water.

I recommend talking to Bob or Aaron for anything scuba related you may need.

I ordered a dive computer from Scuba.com. After two weeks, I inquired about my order. I was told that UPS tried to deliver my package, but it was not accepted by me. UPS would have left a note at my home, as they have done many times. Although they gave me a tracking number, i think the whole thing was a scam. I asked to have the item re-sent, but kept getting excuses. Now I have having trouble getting my credit card refunded. DO NOT buy from this company under any circumstance!

Ordered a standard AL80 tank in black, was sent a brushed aluminum one. Initial shipping time was relatively fast, but when I contacted customer support they asked me to keep the tank for a $25 partial refund (on a $280 product). I refused, as I wanted the item I ordered. I returned the tank (shipping label provided) and haven't heard anything since. This was nearly two weeks ago. Replacement item should have been sent out as soon as I returned the tank, as I provided pictures and all. Now need to use the tank for an upcoming dive and still don't have the item I ordered. Don't recommend, stick with reliable vendors.

I ordered a pole spear 2 weeks before a vacay - they shipped me a used bent spear, nice, right. Then the service reps lied and lied and lied about when the replace ment would come - never came before my trips. What a bunch of $#*! heads. I will NEVER buy from scuba.com again

I purchased a Faber 80CF high pressure, 237 bar/3449 psi scuba tank from Scuba.com through their Amazon store scubadotcom instead of their main Web site. The price for the exact same tank was slightly higher on their Amazon store, but gave free 2-day shipping instead of the free 7-10 day ground shipping on their main scuba.com site. My tank shipped the next day after a 10:30pm order and arrived two days later. The tank is new, perfect condition, and has a nice valve included. This tank will be used to recharge a PCP air rifle. Totally a great shopping experience on Amazon and I feel comfortable recommending this company.