New Screen was packaged very well for shipping. Easy reverse install and perfect fit.
Works great and been using it everyday. Not 100 percent sure, but it seems back light is much brighter, as I do not have to have laptop brightness up all the way anymore, 60 percent is plenty. Will recommend to everyone. Just make sure you always properly research correct part numbers and you should be a happy customer.
I needed to replace a damaged LCD screen for my laptop. The screencountry website was highly informative and helpful in selecting the correct replacement product. Pricing was more than fair. Product delivered very promptly and worked perfectly. They follow up and seemed concerned to provide an excellent experience for their customers. They succeeded admirably.
Absolutely terrible. Customer service agent refused to escalate problems to higher ups or explain why they needed massive amounts of personal information. Mocked me, refused to let me ask questions or speak to other departments, promised they'd call me (still waiting on that one...), and purposefully delayed orders. Given the fact that the customer service agent asked for very detailed personal information, including a photo of my ID, but refused to answer my questions or let me talk to billing about whatever the problem was, I am assuming that they are scamming people and stealing IDs. Seriously be careful of this company.
I buy tons of stuff online, but purchasing a new laptop screen on the internet seemed sketchy to me.
It wasn't. ScreenCountry delivered my replacement screen the next day. I had it installed in 10 minutes.
Highly recommend.
I just want to take a few moments and let everyone know how amazing Wedding Wire is. I am a Vendor and I get a large portion of my clients from this site, and anytime I need help with a problem or have a concern about my storefront, they are quick to help. It is not a site where you wait days for a response, you get one in a timely and professional manner. I am so glad they have my business.
I usually don't bother with surveys, unless the service was exceptionally bad or exceptionally awesome as in this case. I looked at several websites before choosing ScreenCountry - about 15 minutes and I had all the info that I needed to get my replacement screen. 2 days later the mailman handed me my package. Thanks for the awesome service. I know exactly where I'm getting my next screen replacement :)
I Have never ever seen like this. One of the best websites in terms of skills and customer service. Every day it was shipped and delivered with no problems. BIG profit for Julia from customer service, and also big profit.
I really like this
The screen for an MSI laptop was shipped quickly and arrived in great condition and worked when installed.
Also like that they have the option to order tools for the screen removal. Will order from Screen Country again.
The experience was probably the easiest online shopping experience I have had. I searched my type of laptop, they had the exact match, I ordered the screen. The screen arrived in perfect condition. I installed the screen-everything matched perfectly. The delivery came with 2 options of packages for return (if needed). Very pleased with the fast delivery and accuracy in ordering.
Great online advice for selecting the correct screen for my work laptop Faster delivery which I really needed as this is my daily work Laptop and it saved me the hassle for bringing an external LCD monitor. So far works so good.
Overview
ScreenCountry has a rating of 3.8 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScreenCountry most frequently mention great price, fast delivery and perfect condition. ScreenCountry ranks 3rd among Laptop Screen Repair sites.
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- N. Vancouver, BC, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Second review posted by the same person as the review posted by "Maggie H" describing the same experience.
ScreenCountry.com guarantees a working replacement LCD or your money back!
Orders that are placed to ship to one state using a credit card from another state are subject to order verification in order to protect cardholders against on-line fraud.
This person has placed an order using somebody else's name to be shipped outside of the cardholder's home state and has refused to provide the cardholder verification documents resulting in an order cancellation. They are being untruthful about our company refusing to assist with the order verification, quite the opposite, this person appeared to be covert and uncooperative during the order verification. Instead of completing verification they placed a separate order using yet another person's name and a different card. This person then reached out to our customer support manager on the phone, and attempted to impersonate the cardholder from another state, introducing themselves as Michael in a female voice. Our manager refused to believe that they were Michael, in-turn Maggie refused to believe that she was speaking to the manager. As a result the second order was also cancelled.
A detailed report as to why the two orders were refused and a suggestion on how to proceed was provided by our billing administrator afterwards. This person wrote multiple negative reviews for our company on multiple 3rd party review sites.
Support dept. www.ScreenCountry.com/support/
On-line chat at www.ScreenCountry.com
Toll-free: 1-888-702-6910