Charles Schwab

I have had an extremely disappointing experience with Charles Schwab as a financial institution. Despite having two-factor authentication enabled on my account—which requires a verification code via text message for login—someone accessed my account without authorization on November 11 and sold my stock. Alarmingly, I did not receive the required verification code during this incident.

When I reached out to customer support, their response was deeply unsatisfactory. The representatives insisted that I had initiated the stock sale myself. However, when I questioned them about the missing verification code, they failed to provide a clear or adequate explanation.

This is a significant issue, as it involves a substantial amount of money. I request that Charles Schwab restore my stock position within my account immediately.Charles Schwab has been an extremely disappointing experience for me as a financial institution. Despite having two-factor authentication enabled on my account—which requires a verification code via text message for login—someone accessed my account without authorization on November 11 and sold my stock. Alarmingly, I did not receive the required verification code during this incident.
When I reached out to customer support, their response was deeply unsatisfactory. The representatives insisted that I had initiated the stock sale myself. However, when I questioned them about the missing verification code, they failed to provide a clear or adequate explanation.
This is a significant issue, as it involves a substantial amount of money. I request that Charles Schwab restore the position of my stock within my account immediately.

Employees have no authority to do anything but read off a script. Five business days to transfer and have money-$12,000- available from linked TD bank account. Spent 15 minutes on the phone including an escalation to a manager, nothing could be done, no suggestions to freeze existing balances, put the balance on a credit card, switch to wire ---- nothing.
No sense whatsoever to try and accommodate a customer, only condescendingly repeat
How they do things. Better customer service from a high school kid at an ice cream stand.

I have a debit card of Charles Schwab. Though I don't use their investment products, I am 100 percent satisfied with my account and service provided by the bank. When I lost my card while being abroad they have sent me a new one with no charge to the foreign address at the other side of the world. They always pick up the phone with a human helper unlike other banks. I recommend this bank to everyone. Before that, I had Wells Fargo, and run away from them.

Charles Schwab was forced upon me when they purchased TDA and then destroyed the app and forced everyone to their relic of a website and poor quality app. Charles has more money than brains if he thought this was a good idea, he couldn't get new customers in the modern world so he bought them without their permission. Their customer service, website and apps is severally subpar and if you ever express your displeasure with the company their PR line is "I came from TDA and its an adjustment"... yea an adjustment to garbage. Schwab must have had no customer service before or its all a PR lie. Also this company is headquartered in Texas which their whole government wants to secede from the USA, and I'm very uneasy about having my assets held in a Texas company with Abbot as the governor. This merger should have never been allowed. As a previous customer of TDA I am way worse off now than I was.

I like the customer service aspect at Schwab as they have the best customer service reps. However, their option trade chain, or the idea of being a day trader does not bode too well. Their platform is not as smooth as expected, but again customer service excels here. I finally got setup but I find clicking on way too many things before I execute my trade. This can be troubling if the stock is moving rapidly and you're trying to catch the option trade on their chain. I would recommend Schwab for stock/long term portfolio but not for day trading options.

3x since December I have recorded my voice into their recognition system. Schwab claims it should take and work. It doesn't. Complained to CEO in writing, put his customer service advocate on it, It still does not work for me.

Avoid Schwab at all cost. They are the most crooked brokers and bankers in the industry. They do not have the client's best interest and only enrich themselves. They block access to your money and fail to make timely trades or distributions. They lure you in with phony IPO's that immediately lose half their value and never recover. Stay away!

What a superb company to do business with. My father passed on in Dec and there was money in his Charles Schwab account for me to claim. Unlike many of his other accounts this firm made the transition as easy as could be. I simply had to mail in the death certificate, answer a few questions over the phone and that was that. His account was closed, all the monies transferred to my name and that was that. 6 of his other accounts are stressing me out running here and there looking for Medallion Signature gurantees and filling out tons of paperwork. Charles Schwab made an already overwhelmed and stressed out woman rest easier and as such I am maintaining my account with them, and shutting down all the rest.

An employee named Michele Chandler works for the company. After receiving prison time in the military for a conspiracy against Ft. Bliss, TX officers, she was court-martialed in 2002, the. She went to work for university of Phoenix whom she tried to defraud, now she works for Charles Schwab's software sales, And R&D, Just crazy how gross negligent this company really is. When I found this news out I was astonished. I served with this nasty, deceptionally-vile woman.