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SBT Jetski Engines, Parts & Accessories Reviews Summary
The company has faced significant criticism regarding its product quality and customer service, with customers reporting issues such as receiving poorly manufactured parts and delays in order fulfillment. Many express frustration over the lack of timely communication and support, particularly when seeking warranty assistance. While there are hints of past customer satisfaction, recent experiences suggest a decline in service orientation and reliability. Overall, the feedback indicates a pressing need for the company to enhance its quality control processes and improve customer engagement to restore its reputation.
This summary is generated by AI, based on text from customer reviews
After spending close to $3000 with SVT and sent them all my OEM parts they sent me remanufactured garbage cylinders with crooked sleeves inside. Missing chunks out of the exhaust and intake ports. Do yourself a favor spend the extra money by OEM parts. We gave them a chance we will never give them a chance again. They cost us two races And weeks and weeks of time.
I don't know what is going on at SBT now but they sure don't to be customer oriented as they were a few years ago. I placed an order for a replacement power head after it had been on order for about 3 weeks and I called in to check on it and was told that there were no cores so we had to pull our engine out and send it in for them to re manufacture our original engine. After sending it in and waiting about 6 weeks we received the engine back and re installed it only to find out that it was not our original engine. Then when trying to call in to warranty / tech service waited on line for ever left messages and finally got a call back and wouldn't you know I missed the call. He left a message that he would call me back promptly at 2:30 I have been by the phone now for a hour and 15 mins and still waiting. Very poor service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members